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Using free Blaze credits is communicated as if the credits aren't free #100130

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dzver opened this issue Feb 21, 2025 · 4 comments
Open

Using free Blaze credits is communicated as if the credits aren't free #100130

dzver opened this issue Feb 21, 2025 · 4 comments
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[Feature] Blaze on WordPress.com Promoting your sites content using Blaze, and the display of Blaze ads on WordPress.com. [Feature Group] User Interaction & Engagement Tools and features for site owners to share, promote, and manage engagement with their audiences. [Pri] Low Address when resources are available. [Product] WordPress.com All features accessible on and related to WordPress.com. Triaged To be used when issues have been triaged. [Type] Bug When a feature is broken and / or not performing as intended

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@dzver
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dzver commented Feb 21, 2025 •
edited
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Context and steps to reproduce

  1. Buy a campaign with a credit card
  2. Add yourself some free credits
  3. Start a new campaign
Image Image
  1. The campaign doesn't seem to use the free credits even if the final charging happens against the credits.
  2. On a new account with no billing details attached, it looks like this:
Image
  1. The campaign also doesn't seem to use the free credits.

Site owner impact

Fewer than 20% of the total website/platform users

Severity

Moderate

What other impact(s) does this issue have?

No response

If a workaround is available, please outline it here.

No response

Platform

No response
@dzver dzver added [Feature Group] User Interaction & Engagement Tools and features for site owners to share, promote, and manage engagement with their audiences. [Product] WordPress.com All features accessible on and related to WordPress.com. [Type] Bug When a feature is broken and / or not performing as intended Needs triage Ticket needs to be triaged labels Feb 21, 2025
@dzver dzver added the [Feature] Blaze on WordPress.com Promoting your sites content using Blaze, and the display of Blaze ads on WordPress.com. label Feb 21, 2025
@github-actions github-actions bot added the [Pri] Low Address when resources are available. label Feb 21, 2025
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This issue could use some more labels, to help prioritize and categorize our work. Could you please add at least a [Type], a [Feature], and a [Pri] label?

@jartes
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jartes commented Feb 21, 2025 •
edited by Robertght
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See p1740133882468639/1740130543.210899-slack-C01UW7SB411 to to see how to get the credits refunded for testing.

@Robertght
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I tried using the existing free Blaze credits($50) and even updated the value and that didn't reflect right away.

I also tried to see how to display those credits and it will only show up if you select a specific duration:

Image

I'm not sure if this is expected.

@Automattic/shilling would this be something for your team?

@Robertght Robertght added Triaged To be used when issues have been triaged. and removed Needs triage Ticket needs to be triaged labels Feb 21, 2025
@Robertght Robertght moved this from Needs Triage to Triaged in Automattic Prioritization: The One Board ™ Feb 21, 2025
@sirbrillig
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Thanks for the ping! I believe the Ads team are the maintainers of the Blaze widget. They've been pinged here: p1740152756464899-slack-C0351BKR0M6

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[Feature] Blaze on WordPress.com Promoting your sites content using Blaze, and the display of Blaze ads on WordPress.com. [Feature Group] User Interaction & Engagement Tools and features for site owners to share, promote, and manage engagement with their audiences. [Pri] Low Address when resources are available. [Product] WordPress.com All features accessible on and related to WordPress.com. Triaged To be used when issues have been triaged. [Type] Bug When a feature is broken and / or not performing as intended
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Automattic Prioritization: The One Board ™
Status: Triaged
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4 participants
@dzver @jartes @sirbrillig @Robertght