Android App not working on Huawei

[RealMarvn]

Hello,

I am experiencing an issue with the Bitbox app on my Huawei device. While the installation process was successful without any errors, the app fails to launch correctly. Instead of opening, a large white screen appears.

I have attempted to restart the phone and reinstall the app, but the problem persists. Is this issue known and is there a known solution? I am currently using the latest version of the Huawei operating system.

[benma]

Did you install using Play Store or directly using an APK? If the latter, which one exactly?

[RealMarvn]

I used the APK and it was the latest one from the website

[NickeZ]

Could you get some logs and see if there are any error messages? https://developer.android.com/tools/logcat

[RealMarvn]

How can I get on the console to gather those logs?

[thisconnect]

Take a look at https://support.bitbox.swiss/1-other/where-to-find-your-support-files

Please write to [email protected]

[benma]

@thisconnect wrong issue? 😄 OP was asked for Android logcat, not the app log, and with a whitescreen they can't get to the app log file anyway.

@RealMarvn what OS are you running on your computer? Then we can provide instructions where to get the tool and how to use it.

[NickeZ]

I linked to the instructions in my comment, I can link it again: https://developer.android.com/tools/logcat

[RealMarvn]

I linked to the instructions in my comment, I can link it again: https://developer.android.com/tools/logcat

Yeah thx I already saw it. I just hoped that I would not have to start debugging via console. I am gonna fire that console ab thx