diff --git a/content/en/service_management/on-call/triggering_pages/_index.md b/content/en/service_management/on-call/triggering_pages/_index.md index 35390163b32..4835500f8c7 100644 --- a/content/en/service_management/on-call/triggering_pages/_index.md +++ b/content/en/service_management/on-call/triggering_pages/_index.md @@ -38,11 +38,23 @@ To page a team through email: You can also trigger a Page through live call routing, which lets users initiate a Page by calling a dedicated phone number. This provides an additional channel for urgent situations. For setup instructions, see [Live Call Routing][3]. - ### Page manually You can manually send a Page directly in the Datadog platform, or through a tool like Slack or Microsoft Teams. This lets you alert a Datadog team or an individual directly (even if they aren't On-Call). +### Reroute Pages +You can reroute an active Page to a different user or team if it is still open. Pages can only be rerouted when they’re in a Triggered or Acknowledged state, once a page is Resolved, it can’t be reassigned. + +To reroute a Page: + +1. Open the active Page. +1. Click Reassign. +1. Choose the user or team you want to send it to. +1. (Optional) Add a short message explaining the handoff. +1. Confirm the reroute. + +The new recipient will be notified right away, and the page will continue from its current state. + #### Through Datadog 1. Go to [**On-Call** > **Teams**][2].