Initial commit

Author: revij

README.md

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+# Fragnet's Knowledgebase (Beta)
+
+Note that this is currently in a Beta state and therefore it is missing a lot of content.
+
+Feel free to contribute if you feel like something is off. Any contribution will be rewarded for its effort (just make sure you reach out to us).
+
+### Prerequisites
+You need to have [Node.js](https://nodejs.org/en/download/) and [Yarn](https://yarnpkg.com/getting-started/install) installed on your machine.
+
+### Installation
+Install all packages used by the project using:
+```
+$ yarn
+```
+
+### Local Development
+
+```
+$ yarn start
+```
+
+This command starts a local development server and opens up a browser window. Most changes are reflected live without having to restart the server.
+
+### Build
+
+```
+$ yarn build
+```
+
+This command generates static content into the `build` directory and can be served using any static contents hosting service.
+
+### Deployment
+
+Any changes pushed to the `main` branch will be automatically deployed to [https://docs.fragnet.net](https://docs.fragnet.net) via github actions.

babel.config.js

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+module.exports = {
+  presets: [require.resolve('@docusaurus/core/lib/babel/preset')],
+};

docs/FAQ/change-server-location.md

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+---
+title: Transfering your server to another location
+keywords: ['transfer your server', 'server transfer']
+---
+
+If you want to move your server to another location, please [create a ticket with our support team](https://clients.fragnet.net/submitticket.php).
+
+When a game server is moved to another machine, there are some aspects to be aware of:
+
+**IP address**: The IP address of a game server will be changed if the service is moved to another machine. As IP addresses are allocated to each of our machines, transferring a single IP to another machine may not be possible. We recommend setting up a subdomain for your service if possible, which can then be changed at any time to point to a different address if needed.
+
+**Data Files**: When a server is transferred, the files will be kept intact. While we always urge our customers to keep frequent backups of their services, the files will not change when moved between machines.
+
+**Duration**: A server's transfer time primarily depends on the size of your server's files. Generally, the waiting time for a server transfer is between 30 and 45 minutes, although this can often be faster or slower than that. However, if your server's files are extremely large, this process can sometimes take a few hours.
+Our staff members will keep you informed about the progress of moving your server files.

docs/FAQ/images/Cyberduck-details.png

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+---
+title: How to access your server files using FTP
+keywords: ['FTP access', 'file access']
+---
+
+Please note that this guide covers only FTP access for game servers hosted under our <a href="https://gamepanel.fragnet.net" target="_blank">Game Panel (gamepanel.fragnet.net)</a> which we plan on decomissioning in favor of our custom control panel <a href="/docs/fragify/intro">Fragify</a>
+
+If you have a Farming Simulator 19 / 22 server, you can <a href="/docs/games/fs22/manage-files-via-ftp">find the FTP guide here.</a>
+
+-------
+
+We provide full access to your server files for most games through the game panel's integrated file manager and the File transfer protocol (FTP). The integrated file manager is a lightweight solution for simple tasks such as file and folder deletions/renames and light file uploads. FTP is more suited for heavier tasks such as large file uploads (both in size and number) and moving files from one directory to another.
+
+While we provide full access to server files for most games we are hosting, some games are limited or completely inaccessible via FTP or File Manager as per developer demands.
+
+
+## FTP connection details
+
+-------
+
+To access your server's FTP, you must input the **Hostname or IP address**, **Port**, **Username** and **Password**.
+
+If your server is setup on ```gamepanel.fragnet.net```, FTP details are the following:
+
+    Host : Your game server address  
+    **Warning** : Do not include the port after the IP address (I.E 192.168.1.1 instead of 192.168.1.1:25565)  
+    Username : Your game panel username  
+    Password : Your game panel password  
+    Port : Can be seen on the game panel 
+
+![FTP section](images/ftp-details.png)
+
+## Connecting to your FTP
+
+-------
+
+You can use any FTP client that you are comfortable with. However, if you don't know which FTP client to use, you can check this table for
+compatibility of most popular FTP clients:
+
+| Software | Windows | Mac | Linux |
+|----------|---------|-----|-------|
+| [Cyberduck](https://cyberduck.io/) | ✔️ | ✔️ | ✔️ |
+| [WinSCP](https://winscp.net/eng/download.php) | ✔️ | ❌ | ❌ |
+| [FileZilla](https://filezilla-project.org/) | ✔️ | ✔️ | ✔️ |
+
+You can follow the steps to access and manage your server files for most game servers using FTP clients such as:
+
+## Cyberduck
+
+1. Download and install Cyberduck here: [Download Cyberduck](https://cyberduck.io/download/)
+
+2. Click on ```Open Connection`` button in Cyberduck.
+
+![Cyberduck Open Connection](images/Cyberduck-open-connection.png)
+
+3. Input the FTP details 
+
+![Cyberduck FTP details](images/Cyberduck-details.png)
+
+4. The pop-up message regarding unsecure connection will appear and you can click on ```Continue``` option.
+
+![Cyberduck message](images/Cyberduck-message.png)
+
+Afterwards, if all the details were correct, you should see the folder with the IP and port of your server.
+
+## Filezilla
+
+1. Download and install FileZilla here: [Download FileZilla](https://filezilla-project.org/download.php?type=client)
+
+2. Connect to your FTP account using the FTP details and click on "Quick connect".
+
+![Filezilla connection details](images/FileZilla-details.png)
+
+3. Afterwards, if all the details were correct, you should see the folder with the IP and port of your server and the following will appear in console:
+
+![Filezilla connection](images/FileZilla-connection.png)
+
+## WinSCP
+
+1. Download and install WinSCP here: [Download WinSCP](https://winscp.net/eng/download.php)
+
+2. Fill the fields with your FTP details and click on **Login** button. 
+
+![WinSCP Login](images/WinSCP-login.png)
+
+*** Be careful when you type login information as you may get a 5 minutes ban if you attempt to login with the wrong credentials repeatedly. In that situation, simply disconnect and wait 5 minutes before trying again ***
+
+## Uploading and downloading files or folders
+
+------
+
+FTP is particularly useful for backing up your server files, or uploading plugins/worlds/settings onto your server.  
+  
+Once connected to your FTP account, server files will be listed on the right side of the screen, whilst your computer's files will be listed on the left side.  
+You can upload, download, and move files from your computer to your server and vice versa, as well as within the server's folders.  
+  
+Alternatively, you may right click on the relevant file or folder and hit the "Download" or "Upload" button.

docs/FAQ/images/Cyberduck-message.png

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+# How fast will my server be setup?
+
+We aim to provide the fastest possible setup times for game and voice services.  
+  
+Our normal setup times:
+
+*   Game servers:  
+    Instantly setup after payment is received.  
+      
+    
+*   Voice Servers  
+    Instantly setup after payment is received.  
+      
+    
+*   Dedicated Servers:  
+    If in stock, within 24 hours.
+
+Please have in mind that payments made with a **Credit/Debit Card** or **PayPal** are instant. If you pay via bank transfer, the setup time will be longer than usual. Feel free to reach out to our support team for an ETA!

docs/FAQ/images/Cyberduck-open-connection.png

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+# How do I Upgrade/Downgrade my server
+
+You can do this by following these few steps:
+
+1. Log in to our Billing/Support Panel [here](https://clients.fragnet.net/login).
+
+2. Click on ```Services``` → Click on the service you would like to Upgrade/Downgrade.
+
+![Services](images/services.png)
+
+3. On the left, you will have the ```Actions``` Menu →. Click on **Upgrade/Downgrade Options**.
+
+![Upgrade/Downgrade options](images/upgrade-downgrade-options.png)
+
+4. Upgrade to the desired package and choose to Continue.
+
+5. An invoice will be generated to cover the cost of the upgrade for the remaining rent period.W
+
+6. Pay - once the invoice is paid, your service will automatically be upgraded/downgraded.
+
+> **NOTE** If a new invoice for the service has already been generated for the upcoming month, pay that invoice first and then do the Upgrade/Downgrade procedure.
+
+> **NOTE** If you are about to downgrade but have to pay an invoice, please note that the extra money will be credited to your account balance on a downgrade.

docs/FAQ/images/FTP1.png

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+# What forms of payment does Fragnet accept?
+
+Currently, we are accepting most major credit cards through PayPal/Stripe and regular bank transfers.
+
+Do have in mind that you can pay by Credit/Debit Card without registering a PayPal account at PayPal.
+
+Payment Methods :
+
+*   PayPal
+*   Credit/Debit Card
+*   Bank Transfer
+*   Stripe
+
+  
+Keep in mind that if you select the "Bank Transfer" method, you MUST contact us via support ticket and send proof of payment, as our system can't detect bank transfers automatically.

docs/FAQ/images/FileZilla-connection.png

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+# Affiliates: Custom URL codes
+
+When using the official Affiliates system to refer new users to our services in return for a commission, the URL listed provides a direct link to the Fragnet homepage. In some cases, you may wish to choose which page you are able to link to on our website, while still maintaining your Affiliate URL.  
+To do so, you may use the custom Affiliate URL format displayed below, placing your target URL at the end. This will be the web address where you wish to redirect users who click on your links.
+
+http://clients.fragnet.net/aff2.php?aff=XXXXX&url=http://fragnet.net
+
+Replace the following values as instructed:  
+  
+**?aff**\= This number should be your Affiliate ID which can be obtained from the original Affiliate URL provided.  
+**?url=** This should be the URL (prefixed with http://) where you wish to redirect the user clicking the link.
+
+  
+If you have any questions or issues when using this, feel free to open a support ticket with our team at [https://clients.fragnet.net](https://clients.fragnet.net)
+
+# Affiliate: Custom Discount codes
+
+If you wish to refer users to our website for getting any services, we can create a custom discount code that your users can activate while buying any products from us.
+Just reach out to us and we can proceed with creation of custom code for you! =)

docs/FAQ/images/FileZilla-details.png

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+# Affiliates: Earn money by advertising us!
+
+Are you renting a server with Fragnet or plan to rent one but are short in money? Sign up for our affiliates program!  
+You can enable affiliates from your Billing/Support area if you are an existing user. Otherwise, if you are not, you need to register first.
+   
+Register here: [https://clients.fragnet.net/register.php](https://clients.fragnet.net/register.php)
+
+Once you have enabled Affiliate, you will get affiliates link/banners that can be used for advertisement for our services (in the form of, forum signatures, for your websites, etc.).  
+Each visitor referred that will purchase a service from us will make you earn 20%\* of each and every payment he makes!
+
+The commissions will be available for withdrawal after 30 days.  
+  
+
+> **_NOTE:_** Please note that the following products do not qualify for affiliates:  
+ - Dedicated/Virtual servers  
+ - While Battlefield 4 servers qualify for affiliates, the commission is at the rate of 5%

docs/FAQ/images/WinSCP-login.png

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+# How do I cancel my service?
+
+> NOTE: **Should you have any issue with your Fragnet Service(s), we encourage you to contact our support team to get assistance before considering a cancellation:** [Create a ticket](https://clients.fragnet.net/supporttickets.php)
+  
+To cancel your current service, you have with us, please follow the below steps:  
+  
+1) Login to your account at [https://clients.fragnet.net/clientarea.php](https://clients.fragnet.net/clientarea.php)  
+
+2) Click on "Services" => "My Services".
+Here you will see a list of all services you have with Fragnet.  
+
+3) Click on the active service that you would like to cancel. 
+
+4) Press the "Request Cancellation" button. 
+
+5) On the next page, you can provide us with some feedback and select the cancellation type. Please see below for details regarding the available options.  
+  
+>Immediate = Terminates your server within the next 24 hours.
+
+>End of billing period = Keeps your server online until you have reached the end of your current billing period.
+
+![Submission of cancellation request](images/submit-cancellation.gif)
+
+  
+***IMPORTANT NOTE for PayPal***
+> Please check if you have any active PayPal subscriptions setup to pay automatically for your services with us. You must cancel them manually or contact us to check it for you before the cancellation.
+
+***IMPORTANT NOTE for saved cards***
+>If you have any saved credit card in payment methods, the server will be automatically renewed unless you submit a cancellation request. 
+
+**Remember that cancelling the active service does not mean you will get an automatic refund! Contact us via ticket to see if you are eligible for a refund.**

docs/FAQ/images/ftp-details.png

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+# Do you have a Group Pay (Clan Pay)?
+
+Group Pay can be used in any billing account with active service. You will need to use a link provided in your billing account's ``Group Pay``` page and share it with other players to receive donations that are used for the renewal of the active server.
+
+![Group Pay](images/group-pay.png)
+
+![Group Pay Link](images/group-pay-link.png)

docs/FAQ/images/services.png

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+# How do I order additional services?
+
+It depends on the service you want to add to your account.
+In most cases, you can order a new service via the order form on our website: [https://fragnet.net/?page=gameservers](https://fragnet.net/?page=gameservers)
+
+At the checkout, on the bottom, there will be the order form. If you are an existing customer, you will be able to log into your account, and therefore the service will be added to your existing client account. 
+This will also mean you will have the service added to the same Game Panel account.
+
+If you don't see a game server you would like to have on our website, you can always reach out to us, as we may offer it for you!

docs/FAQ/images/upgrade-downgrade-options.png

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+# How do I renew my services? 
+
+If you want to renew your contract, you must pay up-front the next contract period.
+Before the end of each rental period, a new invoice will be generated 2 weeks before the due date, and you will be notified by an email which reminds you about the renewal.
+
+If you intend to keep the service, that invoice must be paid. If the invoice is not paid on time, your server will be suspended at the end of the billing cycle. The service will be suspended for up to 14 days before it gets terminated (deleted beyond any recovery).
+
+Suspension gives the opportunity to the clients to renew an expired game server and still get the same service as before, with all files intact. 
+Our billing system will automatically send reminder emails before and after the suspension. There will be three reminders in total before and after the suspension!
+
+If you don't intend to keep the service, disregard these emails and check if you have any saved credit card or an active PayPal subscription.
+
+> **_NOTE:_**  Keep in mind that we reserve the right to delete the files earlier than within 14 days
+
+If you need any help with the server renewal, don't hesitate to contact us so we can assist you.
+
+## Automatic renewal of service
+
+You can make a PayPal subscription for the renewal of your active service, or you can also go to ```Billing``` => Payment Methods to save a credit card which will be used for the renewal invoices.
+![Payment Methods](images/payment-methods.png)

docs/FAQ/manage-server-files-via-ftp.md

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+# For how long do I have to sign up?
+
+The minimum contract period is 1 month.  
+
+You will get a discount if you sign up for three months or more.  
+Here are the discounts rate depending on how long you are renting:
+
+*   3 months prepaid = 10% discount
+*   6 months prepaid = 15% discount
+*   12 months prepaid = 20% discount
+
+Your server will be stopped unless you renew it at the end of your contract period.  
+For more information on renewing your service, please refer to the following article: [How do I renew my services?](renew-service)

docs/FAQ/setup-time.md

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+# Why am I receiving an invoice before my one month is over?
+
+Invoices are automatically generated 2 weeks in advance in order to give you time to pay.
+
+They are not due until the end of your billing period.
+
+Additional reminders will be sent out just before and after the end date.

docs/FAQ/upgrade-downgrade-server.md

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+# You charged me even after I cancelled?
+
+We never charge any client or store any credit card information or other similar data. All payments have to be initiated by the client.  
+When cancelling your service with us, please cancel any recurring _PayPal_ subscriptions you have set up with _PayPal_. Otherwise, the invoice will be automatically paid again even though you no longer have a service with us.  
+  
+Please follow the steps below to cancel an active _PayPal_ subscription:  
+   
+1\. Navigate to the _PayPal_ site and login to your account.  
+2\. Look up your last payment with us and click on the _"Details"_ button of that payment.  
+3\. It will say at the top of the payment details something about a recurring subscription, and it will give you the option to cancel your recurring subscription with us.  
+
+As always, if you have any questions or need assistance, please do not hesitate to contact us!