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Cancelling an order does not free ticket or global capacity #466

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DreiDe opened this issue Mar 27, 2025 · 3 comments
Closed

Cancelling an order does not free ticket or global capacity #466

DreiDe opened this issue Mar 27, 2025 · 3 comments

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@DreiDe
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DreiDe commented Mar 27, 2025

When cancelling an order e.g. because an offline payment was not made after a given time, the capacity for this order is not reset. Neither the capacity inside the "Capacity" tab gets reset, nor the sells of the individual tickets.

As orders can not be deleted and capacities not reset manually this is problematic. The only solution I found was to increase both the ticket capacity and the related global capacities by one if the order is canceled or manually make changes to the db.

@daveearley
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Hi @DreiDe,

Thanks for the report. Can you please provide:

  • What version of Hi.Events you're using
  • How you are cancelling the order (Cancelling individual attendees, or the entire order etc.)

I haven't been able to replicate this on the latest version.

Thanks

@DreiDe
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DreiDe commented Mar 27, 2025

Hi @daveearley,
to answer your questions:

  • version is v1.0.0-alpha.12
  • cancelling is done via Orders->Manage->Cancel order

@daveearley
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Thanks @DreiDe. I've located the issue and a fix will be released soon.

The issue affected cancelling offline orders only.

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