Understand the mental models of users

[PriyankaSanghavi]

I don't have a mental model of what healthcare workers want out of their EHR's, which makes it pretty much impossible to offer good design recommendations, conduct competitive analysis, etc. I plan to read this popular press article with the hope that it will guide me toward understanding healthcare workers' mental models. It's a very long article, so the more people who are looking at it to see if it's a good fit for our group, the better! Because these publications can be behind a paywall, I copy-and-pasted everything onto a Word document that has been attached to this comment. Here is the actual link to the article: https://www.newyorker.com/magazine/2018/11/12/why-doctors-hate-their-computers

Why Doctors Hate Their Computers New Yorker.docx

[PriyankaSanghavi]

I don't have a mental model of what healthcare workers want out of their EHR's, which makes it pretty much impossible to offer good design recommendations, conduct competitive analysis, etc. I plan to read this popular press article with the hope that it will guide me toward understanding healthcare workers' mental models. It's a very long article, so the more people who are looking at it to see if it's a good fit for our group, the better! Because these publications can be behind a paywall, I copy-and-pasted everything onto a Word document that has been attached to this comment. Here is the actual link to the article: https://www.newyorker.com/magazine/2018/11/12/why-doctors-hate-their-computers

Why Doctors Hate Their Computers New Yorker.docx

I finished reading this article. It has tons of pain points in it, which is good. However, it's hard to say that it helped in terms of understanding healthcare workers' mental models. From what I understand, mental models are about what your users expect to see; pain points are about unexpected issues that come up.