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after connecting Moonlight to Sunshine, Remote Desktop Protocol (RDP) is unable to connect. #1840

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deathwepon opened this issue Nov 13, 2023 · 3 comments
Closed
3 tasks done

after connecting Moonlight to Sunshine, Remote Desktop Protocol (RDP) is unable to connect. #1840

deathwepon opened this issue Nov 13, 2023 · 3 comments
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@deathwepon
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Is there an existing issue for this?

  • I have searched the existing issues

Is your issue described in the documentation?

  • I have read the documentation

Is your issue present in the nightly release?

  • This issue is present in the nightly release

Describe the Bug

It appears that after connecting Moonlight to Sunshine, Remote Desktop Protocol (RDP) is unable to connect. The login is successful, but after displaying a black screen, it eventually prompts that the session has been disconnected.

In the Event Viewer, under "Application" events, there is an event with ID 4005 related to the Winlogon process: "Windows logon process has unexpectedly terminated."

Restarting TermService and Sunshine did not resolve the issue. The system returned to normal after a computer restart.

Moonlight version: 5.0.1 (PC)
Sunshine version: 0.21.0
System: Windows 10 Professional Edition, version 19045.3570

Expected Behavior

I hope to find a method to restore the system without restarting the computer.

Additional Context

No response

Host Operating System

Windows

Operating System Version

Windows 10 Professional Edition, version 19045.3570

Architecture

64 bit

Sunshine commit or version

0.21.0

Package

Windows - installer

GPU Type

Nvidia

GPU Model

geforce rtx 2080 ti

GPU Driver/Mesa Version

31.0.15.4584

Capture Method (Linux Only)

No response

Config

none

Apps

No response

Relevant log output

[2023:11:13:13:07:51]: Info: nvprefs: No need to modify application profile settings
[2023:11:13:13:07:51]: Info: nvprefs: No need to modify global profile settings
[2023:11:13:13:07:51]: Info: Sunshine version: 0.21.0
[2023:11:13:13:07:51]: Info: Compiling shaders...
[2023:11:13:13:07:51]: Info: System tray created
[2023:11:13:13:07:51]: Info: Compiled shaders
[2023:11:13:13:07:51]: Warning: Couldn't setup connection to ViGEm for gamepad support [E0000001]
[2023:11:13:13:07:51]: Info: // Testing for available encoders, this may generate errors. You can safely ignore those errors. //
[2023:11:13:13:07:51]: Info: Trying encoder [nvenc]
[2023:11:13:13:07:52]: Info: ddprobe.exe [1] [] returned: 0x00000000
[2023:11:13:13:07:52]: Info: Set GPU preference: 1
[2023:11:13:13:07:52]: Info: 
Device Description : NVIDIA GeForce RTX 2080 Ti
Device Vendor ID   : 0x000010DE
Device Device ID   : 0x00001E07
Device Video Mem   : 11041 MiB
Device Sys Mem     : 0 MiB
Share Sys Mem      : 16334 MiB
Feature Level      : 0x0000B100
Capture size       : 1920x1080
Offset             : 0x0
Virtual Desktop    : 1920x1080
[2023:11:13:13:07:52]: Info: Active GPU has HAGS disabled
[2023:11:13:13:07:52]: Info: Using realtime GPU priority
[2023:11:13:13:07:52]: Info: Desktop resolution [1920x1080]
[2023:11:13:13:07:52]: Info: Desktop format [DXGI_FORMAT_B8G8R8A8_UNORM]
[2023:11:13:13:07:52]: Info: Display refresh rate [60Hz]
[2023:11:13:13:07:52]: Info: Requested frame rate [60fps]
[2023:11:13:13:07:52]: Info: 
Colorspace         : DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Bits Per Color     : 8
Red Primary        : [0.632812,0.350586]
Green Primary      : [0.322266,0.629883]
Blue Primary       : [0.152344,0.0498047]
White Point        : [0.313477,0.329102]
Min Luminance      : 0.5 nits
Max Luminance      : 270 nits
Max Full Luminance : 270 nits
[2023:11:13:13:07:53]: Info: 
Device Description : NVIDIA GeForce RTX 2080 Ti
Device Vendor ID   : 0x000010DE
Device Device ID   : 0x00001E07
Device Video Mem   : 11041 MiB
Device Sys Mem     : 0 MiB
Share Sys Mem      : 16334 MiB
Feature Level      : 0x0000B100
Capture size       : 1920x1080
Offset             : 0x0
Virtual Desktop    : 1920x1080
[2023:11:13:13:07:53]: Info: Active GPU has HAGS disabled
[2023:11:13:13:07:53]: Info: Using realtime GPU priority
[2023:11:13:13:07:53]: Info: Desktop resolution [1920x1080]
[2023:11:13:13:07:53]: Info: Desktop format [DXGI_FORMAT_B8G8R8A8_UNORM]
[2023:11:13:13:07:53]: Info: Display refresh rate [60Hz]
[2023:11:13:13:07:53]: Info: Requested frame rate [60fps]
[2023:11:13:13:07:53]: Info: 
Colorspace         : DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Bits Per Color     : 8
Red Primary        : [0.632812,0.350586]
Green Primary      : [0.322266,0.629883]
Blue Primary       : [0.152344,0.0498047]
White Point        : [0.313477,0.329102]
Min Luminance      : 0.5 nits
Max Luminance      : 270 nits
Max Full Luminance : 270 nits
[2023:11:13:13:07:53]: Info: SDR color coding [Rec. 601]
[2023:11:13:13:07:53]: Info: Color depth: 8-bit
[2023:11:13:13:07:53]: Info: Color range: [JPEG]
[2023:11:13:13:07:53]: Info: NvEnc: created encoder P1 two-pass rfi
[2023:11:13:13:07:53]: Info: 
Device Description : NVIDIA GeForce RTX 2080 Ti
Device Vendor ID   : 0x000010DE
Device Device ID   : 0x00001E07
Device Video Mem   : 11041 MiB
Device Sys Mem     : 0 MiB
Share Sys Mem      : 16334 MiB
Feature Level      : 0x0000B100
Capture size       : 1920x1080
Offset             : 0x0
Virtual Desktop    : 1920x1080
[2023:11:13:13:07:53]: Info: Active GPU has HAGS disabled
[2023:11:13:13:07:53]: Info: Using realtime GPU priority
[2023:11:13:13:07:53]: Info: Desktop resolution [1920x1080]
[2023:11:13:13:07:53]: Info: Desktop format [DXGI_FORMAT_B8G8R8A8_UNORM]
[2023:11:13:13:07:53]: Info: Display refresh rate [60Hz]
[2023:11:13:13:07:53]: Info: Requested frame rate [60fps]
[2023:11:13:13:07:53]: Info: 
Colorspace         : DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Bits Per Color     : 8
Red Primary        : [0.632812,0.350586]
Green Primary      : [0.322266,0.629883]
Blue Primary       : [0.152344,0.0498047]
White Point        : [0.313477,0.329102]
Min Luminance      : 0.5 nits
Max Luminance      : 270 nits
Max Full Luminance : 270 nits
[2023:11:13:13:07:53]: Info: SDR color coding [Rec. 601]
[2023:11:13:13:07:53]: Info: Color depth: 8-bit
[2023:11:13:13:07:53]: Info: Color range: [JPEG]
[2023:11:13:13:07:53]: Info: NvEnc: created encoder P1 two-pass rfi
[2023:11:13:13:07:54]: Info: 
Device Description : NVIDIA GeForce RTX 2080 Ti
Device Vendor ID   : 0x000010DE
Device Device ID   : 0x00001E07
Device Video Mem   : 11041 MiB
Device Sys Mem     : 0 MiB
Share Sys Mem      : 16334 MiB
Feature Level      : 0x0000B100
Capture size       : 1920x1080
Offset             : 0x0
Virtual Desktop    : 1920x1080
[2023:11:13:13:07:54]: Info: Active GPU has HAGS disabled
[2023:11:13:13:07:54]: Info: Using realtime GPU priority
[2023:11:13:13:07:54]: Info: Desktop resolution [1920x1080]
[2023:11:13:13:07:54]: Info: Desktop format [DXGI_FORMAT_B8G8R8A8_UNORM]
[2023:11:13:13:07:54]: Info: Display refresh rate [60Hz]
[2023:11:13:13:07:54]: Info: Requested frame rate [60fps]
[2023:11:13:13:07:54]: Info: 
Colorspace         : DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Bits Per Color     : 8
Red Primary        : [0.632812,0.350586]
Green Primary      : [0.322266,0.629883]
Blue Primary       : [0.152344,0.0498047]
White Point        : [0.313477,0.329102]
Min Luminance      : 0.5 nits
Max Luminance      : 270 nits
Max Full Luminance : 270 nits
[2023:11:13:13:07:54]: Info: SDR color coding [Rec. 601]
[2023:11:13:13:07:54]: Info: Color depth: 8-bit
[2023:11:13:13:07:54]: Info: Color range: [JPEG]
[2023:11:13:13:07:54]: Error: NvEnc: encoding format is not supported by the gpu
[2023:11:13:13:07:54]: Info: 
Device Description : NVIDIA GeForce RTX 2080 Ti
Device Vendor ID   : 0x000010DE
Device Device ID   : 0x00001E07
Device Video Mem   : 11041 MiB
Device Sys Mem     : 0 MiB
Share Sys Mem      : 16334 MiB
Feature Level      : 0x0000B100
Capture size       : 1920x1080
Offset             : 0x0
Virtual Desktop    : 1920x1080
[2023:11:13:13:07:54]: Info: Active GPU has HAGS disabled
[2023:11:13:13:07:54]: Info: Using realtime GPU priority
[2023:11:13:13:07:54]: Info: Desktop resolution [1920x1080]
[2023:11:13:13:07:54]: Info: Desktop format [DXGI_FORMAT_B8G8R8A8_UNORM]
[2023:11:13:13:07:54]: Info: Display refresh rate [60Hz]
[2023:11:13:13:07:54]: Info: Requested frame rate [60fps]
[2023:11:13:13:07:54]: Info: 
Colorspace         : DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Bits Per Color     : 8
Red Primary        : [0.632812,0.350586]
Green Primary      : [0.322266,0.629883]
Blue Primary       : [0.152344,0.0498047]
White Point        : [0.313477,0.329102]
Min Luminance      : 0.5 nits
Max Luminance      : 270 nits
Max Full Luminance : 270 nits
[2023:11:13:13:07:54]: Info: SDR color coding [Rec. 601]
[2023:11:13:13:07:54]: Info: Color depth: 8-bit
[2023:11:13:13:07:54]: Info: Color range: [JPEG]
[2023:11:13:13:07:54]: Error: NvEnc: encoding format is not supported by the gpu
[2023:11:13:13:07:55]: Info: 
Device Description : NVIDIA GeForce RTX 2080 Ti
Device Vendor ID   : 0x000010DE
Device Device ID   : 0x00001E07
Device Video Mem   : 11041 MiB
Device Sys Mem     : 0 MiB
Share Sys Mem      : 16334 MiB
Feature Level      : 0x0000B100
Capture size       : 1920x1080
Offset             : 0x0
Virtual Desktop    : 1920x1080
[2023:11:13:13:07:55]: Info: Active GPU has HAGS disabled
[2023:11:13:13:07:55]: Info: Using realtime GPU priority
[2023:11:13:13:07:55]: Info: Desktop resolution [1920x1080]
[2023:11:13:13:07:55]: Info: Desktop format [DXGI_FORMAT_B8G8R8A8_UNORM]
[2023:11:13:13:07:55]: Info: Display refresh rate [60Hz]
[2023:11:13:13:07:55]: Info: Requested frame rate [60fps]
[2023:11:13:13:07:55]: Info: 
Colorspace         : DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Bits Per Color     : 8
Red Primary        : [0.632812,0.350586]
Green Primary      : [0.322266,0.629883]
Blue Primary       : [0.152344,0.0498047]
White Point        : [0.313477,0.329102]
Min Luminance      : 0.5 nits
Max Luminance      : 270 nits
Max Full Luminance : 270 nits
[2023:11:13:13:07:55]: Info: SDR color coding [Rec. 709]
[2023:11:13:13:07:55]: Info: Color depth: 10-bit
[2023:11:13:13:07:55]: Info: Color range: [JPEG]
[2023:11:13:13:07:55]: Info: NvEnc: created encoder P1 10-bit two-pass rfi
[2023:11:13:13:07:55]: Info: 
[2023:11:13:13:07:55]: Info: // Ignore any errors mentioned above, they are not relevant. //
[2023:11:13:13:07:55]: Info: 
[2023:11:13:13:07:55]: Info: Found H.264 encoder: h264_nvenc [nvenc]
[2023:11:13:13:07:55]: Info: Found HEVC encoder: hevc_nvenc [nvenc]
[2023:11:13:13:07:55]: Info: Configuration UI available at [https://localhost:47990]
[2023:11:13:13:07:56]: Info: Registered Sunshine mDNS service
[2023:11:13:13:25:04]: Info: Opening UI from system tray
[2023:11:13:13:25:04]: Info: cmd /C "start https://localhost:47990" running with PID 20992
[2023:11:13:13:25:04]: Info: Opened url [https://localhost:47990]
@ReenigneArcher
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According to your logs, you have not started a streaming session...

@LizardByte-bot
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It seems this issue hasn't had any activity in the past 90 days. If it's still something you'd like addressed, please let us know by leaving a comment. Otherwise, to help keep our backlog tidy, we'll be closing this issue in 10 days. Thanks!

@LizardByte-bot
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This issue was closed because it has been stalled for 10 days with no activity.

@LizardByte-bot LizardByte-bot closed this as not planned Won't fix, can't repro, duplicate, stale Feb 23, 2024
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@deathwepon @ReenigneArcher @LizardByte-bot