Error connection: Error occurred in the document service: Error while downloading the document file to be converted.

[rafelamer]

Hi,
I have installed nextcloud 30.0.8 and onlyoffice document server 8.3.2 on two different hosts running rocky linux 9. When I run

sudo -u apache php occ onlyoffice:documentserver --check

in the nexcloud server, I get the error

Error connection: Error occurred in the document service: Error while downloading the document file to be converted

In the nexcloud.log file, I get the error

{"reqId":"Z-UiIZHK7C4OpYZvhkhIPgAAAAA","level":3,"time":"2025-03-27T10:02:09+00:00","remoteAddr":"x.x.x.x","user":"--","app":"onlyoffice","method":"GET","url":"/index.php/apps/onlyoffice/empty?doc=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJhY3Rpb24iOiJlbXB0eSJ9.JDod6IOVBX_qLUeLPDLLb3MLItr_I2wsR51c1J8_SXA","message":"Download empty without jwt","userAgent":"Node.js/6.13","version":"30.0.8.1","data":{"app":"onlyoffice"}}
{"reqId":"Z-UiIsu_WSDI4il3Si88mAAAAM4","level":3,"time":"2025-03-27T10:02:10+00:00","remoteAddr":"x.x.x.x","user":"--","app":"onlyoffice","method":"GET","url":"/index.php/apps/onlyoffice/empty?doc=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJhY3Rpb24iOiJlbXB0eSJ9.JDod6IOVBX_qLUeLPDLLb3MLItr_I2wsR51c1J8_SXA","message":"Download empty without jwt","userAgent":"Node.js/6.13","version":"30.0.8.1","data":{"app":"onlyoffice"}}
{"reqId":"Z-UiI5HK7C4OpYZvhkhIPwAAABM","level":3,"time":"2025-03-27T10:02:11+00:00","remoteAddr":"x.x.x.x","user":"--","app":"onlyoffice","method":"GET","url":"/index.php/apps/onlyoffice/empty?doc=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJhY3Rpb24iOiJlbXB0eSJ9.JDod6IOVBX_qLUeLPDLLb3MLItr_I2wsR51c1J8_SXA","message":"Download empty without jwt","userAgent":"Node.js/6.13","version":"30.0.8.1","data":{"app":"onlyoffice"}}
{"reqId":"Y11CHqhccNx1Zbcw0X5b","level":3,"time":"2025-03-27T10:02:13+00:00","remoteAddr":"","user":"--","app":"onlyoffice","method":"","url":"--","message":"getConvertedUri on check error","userAgent":"--","version":"30.0.8.1","exception":{"Exception":"Exception","Message":"Error occurred in the document service: Error while downloading the document file to be converted.","Code":0,"Trace":[{"file":"/var/www/nextcloud/apps/onlyoffice/lib/DocumentService.php","line":103,"function":"processConvServResponceError","class":"OCA\\Onlyoffice\\DocumentService","type":"->"},{"file":"/var/www/nextcloud/apps/onlyoffice/lib/DocumentService.php","line":441,"function":"getConvertedUri","class":"OCA\\Onlyoffice\\DocumentService","type":"->"},{"file":"/var/www/nextcloud/apps/onlyoffice/lib/Command/DocumentServer.php","line":126,"function":"checkDocServiceUrl","class":"OCA\\Onlyoffice\\DocumentService","type":"->"},{"file":"/var/www/nextcloud/3rdparty/symfony/console/Command/Command.php","line":326,"function":"execute","class":"OCA\\Onlyoffice\\Command\\DocumentServer","type":"->"},{"file":"/var/www/nextcloud/3rdparty/symfony/console/Application.php","line":1078,"function":"run","class":"Symfony\\Component\\Console\\Command\\Command","type":"->"},{"file":"/var/www/nextcloud/3rdparty/symfony/console/Application.php","line":324,"function":"doRunCommand","class":"Symfony\\Component\\Console\\Application","type":"->"},{"file":"/var/www/nextcloud/3rdparty/symfony/console/Application.php","line":175,"function":"doRun","class":"Symfony\\Component\\Console\\Application","type":"->"},{"file":"/var/www/nextcloud/lib/private/Console/Application.php","line":183,"function":"run","class":"Symfony\\Component\\Console\\Application","type":"->"},{"file":"/var/www/nextcloud/console.php","line":87,"function":"run","class":"OC\\Console\\Application","type":"->"},{"file":"/var/www/nextcloud/occ","line":33,"args":["/var/www/nextcloud/console.php"],"function":"require_once"}],"File":"/var/www/nextcloud/apps/onlyoffice/lib/DocumentService.php","Line":246,"message":"getConvertedUri on check error","exception":{},"CustomMessage":"getConvertedUri on check error"}}

Does anybody know can I solve this problem.

Best regards,
Rafel Amer

[rafelamer]

At the same time, I get an error in the onlyoffice document server in the file

/var/log/onlyoffice/documentserver/converter/out.log

[2025-03-27T11:48:49.039] [ERROR] [localhost] [check_1302108391] [userId] nodeJS - error downloadFile:url=https://cloud.rafelamer.com/index.php/apps/onlyoffice/empty?doc=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJhY3Rpb24iOiJlbXB0eSJ9.JDod6IOVBX_qLUeLPDLLb3MLItr_I2wsR51c1J8_SXA;attempt=2;code:null;connect:null Error: Error response: statusCode:403; headers:{"date":"Thu, 27 Mar 2025 10:48:48 GMT","server":"Apache/2.4.62 (Rocky Linux) OpenSSL/3.2.2","x-powered-by":"PHP/8.3.19","x-request-id":"Z-UtEJHK7C4OpYZvhkhJGgAAAAg","cache-control":"no-cache, no-store, must-revalidate","content-security-policy":"default-src 'none';base-uri 'none';manifest-src 'self';frame-ancestors 'none'","feature-policy":"autoplay 'none';camera 'none';fullscreen 'none';geolocation 'none';microphone 'none';payment 'none'","x-robots-tag":"noindex, nofollow","set-cookie":["oc_sessionPassphrase=M5NLFjzIEnKODhtseIlU8J4mi0jklMAtdf6LiYGJ3pnbHZX5hb9l6vAVMpXDWk8JirWdkCaDTH1sUi4pGRYfwetLZBWBKqc%2Bi9P1NOa2XesZeOMtzPxc9xw3EJrHkUdP; path=/; secure; HttpOnly; SameSite=Lax","__Host-nc_sameSiteCookielax=true; path=/; httponly;secure; expires=Fri, 31-Dec-2100 23:59:59 GMT; SameSite=lax","__Host-nc_sameSiteCookiestrict=true; path=/; httponly;secure; expires=Fri, 31-Dec-2100 23:59:59 GMT; SameSite=strict","oczm4qqyqs03=tq9512tihqlk90ncnt8dm7hocb; path=/; secure; HttpOnly; SameSite=Lax"],"strict-transport-security":"max-age=63072000; includeSubdomains;","x-frame-options":"SAMEORIGIN","referrer-policy":"no-referrer","x-content-type-options":"nosniff","x-permitted-cross-domain-policies":"none","x-xss-protection":"1; mode=block","content-length":"27","keep-alive":"timeout=5, max=100","connection":"Keep-Alive","content-type":"application/json; charset=utf-8"};
    at Request.fResponse (/snapshot/server/Common/sources/utils.js)
    at Request.emit (node:events:527:28)
    at Request.onRequestResponse (/snapshot/server/Common/node_modules/request/request.js:1066:10)
    at ClientRequest.emit (node:events:527:28)
    at HTTPParser.parserOnIncomingClient (node:_http_client:631:27)
    at HTTPParser.parserOnHeadersComplete (node:_http_common:128:17)
    at TLSSocket.socketOnData (node:_http_client:494:22)
    at TLSSocket.emit (node:events:527:28)
    at addChunk (node:internal/streams/readable:315:12)
    at readableAddChunk (node:internal/streams/readable:289:9)
    at TLSSocket.Readable.push (node:internal/streams/readable:228:10)
    at TLSWrap.onStreamRead (node:internal/stream_base_commons:190:23)
[2025-03-27T11:48:50.103] [ERROR] [localhost] [check_1302108391] [userId] nodeJS - error downloadFile:url=https://cloud.rafelamer.com/index.php/apps/onlyoffice/empty?doc=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJhY3Rpb24iOiJlbXB0eSJ9.JDod6IOVBX_qLUeLPDLLb3MLItr_I2wsR51c1J8_SXA;attempt=3;code:null;connect:null Error: Error response: statusCode:403; headers:{"date":"Thu, 27 Mar 2025 10:48:50 GMT","server":"Apache/2.4.62 (Rocky Linux) OpenSSL/3.2.2","x-powered-by":"PHP/8.3.19","x-request-id":"Z-UtEpHK7C4OpYZvhkhJGwAAAAQ","cache-control":"no-cache, no-store, must-revalidate","content-security-policy":"default-src 'none';base-uri 'none';manifest-src 'self';frame-ancestors 'none'","feature-policy":"autoplay 'none';camera 'none';fullscreen 'none';geolocation 'none';microphone 'none';payment 'none'","x-robots-tag":"noindex, nofollow","set-cookie":["oc_sessionPassphrase=sYz1g0Lu1bMGghUh7MD4BfQhdtEEo0DD46QqeXfCkh7SainSK6rt2zau0T53aPzztjPr2LnP3iUgy3TaW2uWZpCB%2FxAreyZJRhSMf3E6ovbYyK9ZoaWGfJwqcMlvgP7o; path=/; secure; HttpOnly; SameSite=Lax","__Host-nc_sameSiteCookielax=true; path=/; httponly;secure; expires=Fri, 31-Dec-2100 23:59:59 GMT; SameSite=lax","__Host-nc_sameSiteCookiestrict=true; path=/; httponly;secure; expires=Fri, 31-Dec-2100 23:59:59 GMT; SameSite=strict","oczm4qqyqs03=el6f3d0ejiakepvcopd8gerriv; path=/; secure; HttpOnly; SameSite=Lax"],"strict-transport-security":"max-age=63072000; includeSubdomains;","x-frame-options":"SAMEORIGIN","referrer-policy":"no-referrer","x-content-type-options":"nosniff","x-permitted-cross-domain-policies":"none","x-xss-protection":"1; mode=block","content-length":"27","keep-alive":"timeout=5, max=100","connection":"Keep-Alive","content-type":"application/json; charset=utf-8"};
    at Request.fResponse (/snapshot/server/Common/sources/utils.js)
    at Request.emit (node:events:527:28)
    at Request.onRequestResponse (/snapshot/server/Common/node_modules/request/request.js:1066:10)
    at ClientRequest.emit (node:events:527:28)
    at HTTPParser.parserOnIncomingClient (node:_http_client:631:27)
    at HTTPParser.parserOnHeadersComplete (node:_http_common:128:17)
    at TLSSocket.socketOnData (node:_http_client:494:22)
    at TLSSocket.emit (node:events:527:28)
    at addChunk (node:internal/streams/readable:315:12)
    at readableAddChunk (node:internal/streams/readable:289:9)
    at TLSSocket.Readable.push (node:internal/streams/readable:228:10)
    at TLSWrap.onStreamRead (node:internal/stream_base_commons:190:23)

Best regards,

Rafel Amer

[mdonadel83]

Same problem for me:
[2025-03-27T20:48:23.960] [ERROR] [localhost] [151.XX.XX.XXnew.docx1743108229864] [uid-1] nodeJS - error downloadFile:url=https://xxxx.xxxx.it/example/download?fileName=new.docx&useraddress=151.XX.XX.XX;attempt=3;code:null;connect:null Error: Error response: statusCode:404; headers:{“server”:“nginx”,“date”:“Thu, 27 Mar 2025 20:48:23 GMT”,“content-type”:“text/html”,“transfer-encoding”:“chunked”,“connection”:“keep-alive”,“content-encoding”:“gzip”};
at Request.fResponse (/snapshot/server/Common/sources/utils.js)
at Request.emit (node:events:527:28)
at Request.onRequestResponse (/snapshot/server/Common/node_modules/request/request.js:1066:10)
at ClientRequest.emit (node:events:527:28)
at HTTPParser.parserOnIncomingClient (node:_http_client:631:27)
at HTTPParser.parserOnHeadersComplete (node:_http_common:128:17)
at TLSSocket.socketOnData (node:_http_client:494:22)
at TLSSocket.emit (node:events:527:28)
at addChunk (node:internal/streams/readable:315:12)
at readableAddChunk (node:internal/streams/readable:289:9)
at TLSSocket.Readable.push (node:internal/streams/readable:228:10)
at TLSWrap.onStreamRead (node:internal/stream_base_commons:190:23)

docker with https letscrypt autogenerate certificate in automatic from docker...
configuration about the docker is:
version: '3'
services:
onlyoffice:
image: onlyoffice/documentserver:latest
container_name: onlyoffice
restart: always
ports:
- "80:80"
- "443:443"
environment:
- JWT_ENABLED=true
- JWT_SECRET=xxx
- LETS_ENCRYPT_DOMAIN=xxxxx.xxxxx.it
- LETS_ENCRYPT_MAIL=xxxxx@xxxxx.com
- USE_UNAUTHORIZED_STORAGE=true
- JWT_HEADER=AuthorizationJwt
volumes:
- ./data:/var/www/onlyoffice/Data
- ./logs:/var/log/onlyoffice

and the local.json:
{
"services": {
"CoAuthoring": {
"sql": {
"type": "postgres",
"dbHost": "localhost",
"dbPort": "5432",
"dbName": "onlyoffice",
"dbUser": "onlyoffice",
"dbPass": "onlyoffice"
},
"token": {
"enable": {
"request": {
"inbox": true,
"outbox": true
},
"browser": true
},
"inbox": {
"header": "AuthorizationJwt",
"inBody": false
},
"outbox": {
"header": "AuthorizationJwt",
"inBody": false
}
},
"secret": {
"inbox": {
"string": "xxxxxx"
},
"outbox": {
"string": "xxxxx"
},
"session": {
"string": "xxxxxx"
}
}
}
},
"rabbitmq": {
"url": "amqp://guest:guest@localhost"
},
.....

and default.log i have put rejectUnauthorized--> false.

                    "requestDefaults": {
                            "headers": {
                                    "User-Agent": "Node.js/6.13",
                                    "Connection": "Keep-Alive"
                            },
                            "gzip": true,
                            "rejectUnauthorized": false
                    },
                    "autoAssembly": {
                            "enable": false,
                            "interval": "5m",
                            "step": "1m"
                    },