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Commmon Errors with Basic Authentication in SAP ID Service

Remember:

SAP Business Technology Platform, Neo environment will sunset on December 31, 2028, subject to terms of customer or partner contracts.

For more information, see SAP Note 3351844.

Tip:

This documentation refers to SAP Business Technology Platform, Neo environment. If you are looking for documentation about other environments, see SAP Business Technology Platform ↗️.

This section describes the error messages you may encounter when using BASIC authentication with SAP ID Service as an identity provider.

For more information about using BASIC authentication, see Authentication.

Error Messages

Error Message

Description

Your account is temporarily locked. It will be automatically unlocked in 60 minutes.

SAP ID Service has registered five unsuccessful login attempts for this account in a short time. For security reasons, your account is disabled for 60 minutes.

Password authentication is disabled for your account. Log in with a certificate.

The owner of this account has disabled password authentication using their user profile settings in SAP ID service.

Inactive account. Activate it via your account creation confirmation email

This is a new account and you haven’t activated it yet. You will receive an e-mail confirming your account creating, and containing an account activation link.

Login failed. Contact your administrator.

You cannot log in for a reason different from all others listed here.