The Eclipse tools come with a wizard for gathering support information in case you need help with a feature or operation (during deploying/debugging applications, logging, configurations, and so on).
SAP Business Technology Platform, Neo environment will sunset on December 31, 2028, subject to terms of customer or partner contracts.
For more information, see SAP Note 3351844.
This documentation refers to SAP Business Technology Platform, Neo environment. If you are looking for documentation about other environments, see SAP Business Technology Platform
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The wizard collects the information in a ZIP file, which can be later sent to the support team. This way, the support developers can get better understanding of your environment and process the issue faster.
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From the Eclipse IDE, choose Help > Collect Support Information.
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The launched wizard lists the default components to be collected, depending on the tools you’ve installed. If you need the support team to look at specific resources, expand the Additional Data section and select the relevant items.
If you select Screenshot, your currently open Eclipse windows and views are snapped as a picture and added to the ZIP file. Make sure you don't reveal sensitive information.
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In the File Name field, specify the ZIP file name and location.
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Choose Finish.
You can create a support ticket, attach the files to it, and send it to the corresponding support team. For more information, see Getting Support, Neo Environment.