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Driver does not support the required nvenc API version #558

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Collect-diamond opened this issue Mar 5, 2025 · 0 comments

Collect-diamond commented Mar 5, 2025

Describe the bug
Driver does not support the required nvenc API version..

To Reproduce
Steps to reproduce the behavior:

Open File Converter settings.
Find Hardware acceleration mode.
Set mode to cuda(nvidia).
Convert a .mp4 video to .mkv format.
Error while opening encoder.

Expected behavior
File converted successfully.

Screenshots and Logs
If applicable, add the following informations to help explain your problem.

The Diagnostics folder of the session that encountered the issue.
A screenshot (if possible)

You will find the xml files and diagnostics folder in %localappdata%\FileConverter.

Desktop (please complete the following information):

OS: Windows 10 64bits

Additional context
Add any other context about the problem here.

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