| Name | Type | Description | Notes |
|---|---|---|---|
| AiPriority | string | AI Agent Priority compared to human agents | [optional] |
| AiTimeoutSeconds | int | AI timeout seconds | [optional] |
| AnnounceQueuePosition | bool | If true, the customer is told their queue position upon entering the queue | [optional] |
| AutomaticCoachAgentUuid | string | AI Agent UUID to automatically engage to provide coaching | [optional] |
| ConversationPbxQueueUuid | string | Conversation Pbx Queue unique identifier | [optional] |
| ConversationVoicemailMailboxUuid | string | The voicemail mailbox associated with this queue | [optional] |
| HoldConversationPbxAudioUuid | string | The audio to play while holding in a queue | [optional] |
| MaxHoldSeconds | int | The maximum number of seconds for a customer to hold in a queue | [optional] |
| Members | ConversationPbxQueueMembers | [optional] | |
| MerchantId | string | Merchant Id | [optional] |
| Name | string | Name of queue | [optional] |
| NoAgentAvailablePlayAudioUuid | string | When no agent is available after the max_hold_seconds, say this | [optional] |
| NoAgentAvailableSay | string | When no agent is available after the max_hold_seconds, say this | [optional] |
| NoAgentAvailableSayVoice | string | The type of voice used to say text when no agent is available | [optional] |
| PlayAudioUuid | string | Audio played when customer enters a queue | [optional] |
| RecordCall | bool | If true, any calls in this queue are recorded | [optional] |
| Say | string | Say text when a customer enters queue | [optional] |
| SayVoice | string | The type of voice to use when say text is spoken | [optional] |
| TwilioTaskrouterWorkflowSid | string | Twilio taskrouter workflow sid | [optional] |
| TwilioWorkspaceQueueSid | string | Twilio workspace queue sid | [optional] |
| Voicemail | bool | If true, this queue has a voicemail associated with it | [optional] |
| WaitCriticalSeconds | int | Wait time in seconds before critical | [optional] |
| WaitWarningSeconds | int | Wait time in seconds before warning | [optional] |
| WrapUpSeconds | int | Wrap up time in seconds | [optional] |