ConversationPbxQueue.md

# ConversationPbxQueue

Properties

Name	Type	Description	Notes
ai_priority	string	AI Agent Priority compared to human agents	[optional]
ai_timeout_seconds	int	AI timeout seconds	[optional]
announce_queue_position	bool	If true, the customer is told their queue position upon entering the queue	[optional]
automatic_coach_agent_uuid	string	AI Agent UUID to automatically engage to provide coaching	[optional]
callback_announce_audio_uuid	string	Custom audio file UUID for the callback offer prompt	[optional]
callback_announce_say	string	Custom TTS text for the callback offer prompt	[optional]
callback_confirm_audio_uuid	string	Custom audio file UUID for the callback confirmation message	[optional]
callback_confirm_say	string	Custom TTS text for the callback confirmation message	[optional]
callback_enabled	bool	If true, the callback option is enabled for this queue	[optional]
callback_hours_only	bool	When true, only offer callbacks during business hours	[optional]
callback_max_attempts	int	Maximum number of times the system will attempt to call the customer back	[optional]
callback_max_offers	int	Maximum number of times the callback option is offered to a caller per call	[optional]
callback_max_pending	int	Maximum number of pending callbacks allowed per queue	[optional]
callback_offer_after_seconds	int	Seconds a caller must wait in queue before the callback option is offered	[optional]
callback_offer_interval_seconds	int	Seconds between repeat callback offers to the same caller	[optional]
callback_retry_delay_seconds	int	Delay in seconds between callback retry attempts	[optional]
conversation_pbx_queue_uuid	string	Conversation Pbx Queue unique identifier	[optional]
conversation_voicemail_mailbox_uuid	string	The voicemail mailbox associated with this queue	[optional]
hold_conversation_pbx_audio_uuid	string	The audio to play while holding in a queue	[optional]
max_hold_seconds	int	The maximum number of seconds for a customer to hold in a queue	[optional]
members	\ultracart\v2\models\ConversationPbxQueueMembers		[optional]
merchant_id	string	Merchant Id	[optional]
name	string	Name of queue	[optional]
no_agent_available_play_audio_uuid	string	When no agent is available after the max_hold_seconds, say this	[optional]
no_agent_available_say	string	When no agent is available after the max_hold_seconds, say this	[optional]
no_agent_available_say_voice	string	The type of voice used to say text when no agent is available	[optional]
play_audio_uuid	string	Audio played when customer enters a queue	[optional]
record_call	bool	If true, any calls in this queue are recorded	[optional]
say	string	Say text when a customer enters queue	[optional]
say_voice	string	The type of voice to use when say text is spoken	[optional]
twilio_taskrouter_workflow_sid	string	Twilio taskrouter workflow sid	[optional]
twilio_workspace_queue_sid	string	Twilio workspace queue sid	[optional]
voicemail	bool	If true, this queue has a voicemail associated with it	[optional]
wait_critical_seconds	int	Wait time in seconds before critical	[optional]
wait_warning_seconds	int	Wait time in seconds before warning	[optional]
wrap_up_seconds	int	Wrap up time in seconds	[optional]

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