Plan: Proficiency via Weights & Thresholds You are correct: routingWeights can represent proficiency (e.g., {"english": 80, "french": 20}). However, for a BPO "Full Solution," you often need Hard Thresholds (e.g., "This task requires English > 50") to ensure quality, which additive weights alone don't guarantee.
Steps Weight-as-Proficiency: Use routingWeights in matcher.ts to store agent skill levels (e.g., 1-100). Requirement Metadata: Add a minProficiency map to the Assignment metadata to define the minimum level required for specific tags. Threshold Validation: Update calculateMatchScore in match-score.ts to return a 0 score if the user's weight for a required tag is below the assignment's minProficiency. Tiered Routing: Configure routingWeights so that "Expert" agents (weight 100) are always prioritized over "Junior" agents (weight 50) for the same task. Dynamic Weight Adjustment: Implement a background process that adjusts routingWeights based on real-time performance data (e.g., successful completions increase the weight/proficiency). Further Considerations Additive vs. Absolute: Should a user with two "Level 50" skills outscore a user with one "Level 80" skill? The current weightSum logic in match-score.ts is additive. Skill Decay: For BPO, should proficiency weights automatically decrease if an agent hasn't performed a specific task type in 30 days? Certification Tags: Use binary tags for "Must Have" certifications (e.g., licensed-broker) and routing