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Getting Support

Thanks for using webfetch. Here's how to get help, ranked by speed.

Community support (free)

We try to respond to community questions within a few business days, but there is no SLA on community channels.

Documentation

Security issues

Do not use issues, Discussions, or Discord for security reports. See SECURITY.md.

Commercial support

The hosted tier at getwebfetch.com includes pooled provider keys, the managed browser fallback, and team usage dashboards. See https://getwebfetch.com/pricing.

For SLAs, private deployments, custom provider work, or volume licensing, contact enterprise@getwebfetch.com.

What's not supported

  • Self-hosted deployments where you've modified the default safety settings — we can advise but cannot prioritize fixes for custom configs.
  • Forks. If you've forked, you own the support.
  • Third-party MCP clients we haven't tested. We officially support Claude Code, Cursor, Cline, Continue, Roo Code, and Codex.