[Epic] Family member benefit hub

[mnorthuis]

Outlining the work needed from CAIA for the build out of the new family member benefit hub.

Family member hub product folder
Contains initiative brief, decisions, research, and roll-out plan.

Collab cycle ticket

Benefits hub pages/forms/tools will be roll-out hub by hub in the following rough approach:

• Establish the overall structure needed in the new family member hub and build out appropriate landing pages and links to that content in their current home
• Build out new content and modified Veteran content by hub
• Complete any design and development work needed to support moving forms/tools to their new location
• Move any existing content pages
• Implement redirects

Order of roll-out

1. Top-level hub and landing pages
2. Health care (Health care and disability in family member hub)
3. Education
4. Disability
5. Pension
6. Life insurance (this does not involve any content moves and can be shifted where needed in the order)
7. Careers
8. Housing
9. Burials

Tasks

Beta Give feedback

1. Develop delivery plan for family member hub #75841
   sitewide CAIA sitewide IA +2
   
2. FMB: Update crosslinks with new H1s and URLs #94054
   sitewide CAIA sitewide content +2
   

Phase 1: Top-level hub and landing pages - Launch 06/18/24

Beta Give feedback

1. Migrate and update FMB hub page #76428
   sitewide CAIA sitewide IA sitewide content +3
   

   
2. Build health care and disabilities landing page for FMB hub #81201
   sitewide CAIA sitewide IA sitewide content +3
   

   
3. Build education landing page for FMB hub #77990
   sitewide CAIA sitewide IA sitewide content +3
   

   
4. Build survivors landing page for FMB hub #77991
   sitewide CAIA sitewide IA sitewide content +3
   

   
5. Build life insurance landing page for FMB hub #77993
   sitewide CAIA sitewide IA sitewide content +3
   

   
6. Build burials landing page for FMB hub #77992
   sitewide CAIA sitewide IA sitewide content +3
   

   
7. Migrate PCAFC content page and app into FMB hub #81183
   sitewide CAIA sitewide IA sitewide content +3
   
8. Migrate CHAMPVA content page into FMB hub #81184
   sitewide CAIA sitewide IA sitewide content +3
   

   
9. Order of operations for phase 1 launch #85465
   sitewide CAIA sitewide IA sitewide content +3
   

   
10. Redirect Request: Family Member Hub, Phase 1 #83558
    Public Websites Redirect request Sprint 6 VA.gov frontend sitewide sitewide CAIA sitewide IA +7
    

    
11. Identify and retire pages for FMB migration #81185
    sitewide CAIA sitewide content +2
    

    
12. Set up best bets for Phase 1 #81187
    sitewide CAIA sitewide IA +2
    
13. Update IA sitemaps (sheet and mural) with phase 1 hub #84378
    sitewide CAIA sitewide IA +2
    
14. Assess backlog of copyedit questions on linked pages #85640
    sitewide CAIA sitewide content +2
    
15. Change all links to reflect phase 1 redirects and archive old nodes #87033
    sitewide CAIA sitewide content +2
    

Phase 2. Health care - Tentative launch early September

Beta Give feedback

1. Update FMB benefit detail page: CHAMPVA benefits #82721
   sitewide CAIA sitewide content +2
   
2. Create new FMB benefit detail page: Spina bifida benefits #82722
   sitewide CAIA sitewide content +2
   
3. Create new FMB benefit detail page: Children of women Vietnam Veterans benefits #82723
   sitewide CAIA sitewide content +2
   
4. Create new R&S page about TRICARE #76429
   2 of 5
   sitewide CAIA sitewide content +2
   
5. Create and publish new FMB benefit detail page: Camp Lejeune family member benefits #82938
   sitewide CAIA sitewide content +2
   
6. Create and publish new FMB benefit detail page: Mental health services for family members #82939
   sitewide CAIA sitewide content +2
   
7. Create and publish new FMB benefit detail page: Dental insurance for family members #82940
   sitewide CAIA sitewide content +2
   
8. Create and publish new FMB R&S page: Getting care through CHAMPVA #82725
   sitewide CAIA sitewide content +2
   
9. Create and publish new FMB R&S page: Meds by Mail for CHAMPVA and other programs #82726
   sitewide CAIA sitewide content +2
   
10. Create new FMB R&S page: Getting care for spina bifida and other birth defects #82724
    sitewide CAIA sitewide content +2
    
11. Create and publish new FMB R&S page: Filing a claim through CHAMPVA #82727
    sitewide CAIA sitewide content +2
    
12. Create new FMB R&S page: Filing a claim for spina bifida and other birth defects #82728
    sitewide CAIA sitewide content +2
    
13. Update FMB health care and disability landing page for phase 2 #82731
    sitewide CAIA sitewide content +2
    
14. Redirect and retire page: Birth defects linked to Agent Orange #82729
    sitewide CAIA sitewide IA +2
    
15. IA: Plan best bets, entry points, link updates, and redirects for FMB phase 2 #82730
    sitewide CAIA sitewide IA +2
    
16. SME review for family member health and disability pages #87297
    +0
    
17. FMB Phase 2 Redirect Coordination #88114
    2 of 4
    sitewide CAIA sitewide IA +2
    
18. FMB Phase 2 best bet implementation (post launch) #88115
    sitewide CAIA sitewide IA +2
    
19. FMB: Update IA Sitemaps (sheet and mural) with phase 2 changes #88116
    0 of 2
    sitewide CAIA sitewide IA +2
    
20. IA Tracker: Update URL for pre-need burial form 40-10007 #80510
    sitewide CAIA sitewide IA +2
    
21. Copyedit and publish FMB phase 2a health hub pages #95769
    sitewide CAIA sitewide content +2
    

Phase 3. Education- Launch 09/24/24

Beta Give feedback

1. Create and publish new FMB R&S page: How to choose a GI Bill approved school #82873
   sitewide CAIA sitewide content +2
   

   
2. Move to new FMB form intro page: Apply to use transferred education benefits #82261
   sitewide CAIA sitewide content +2
   
3. Create and publish new FMB benefit detail page: Educational and career counseling (VA Chapter 36) for family members #82858
   sitewide CAIA sitewide content +2
   
4. Create and publish new FMB benefit detail page: Edith Nourse Rogers STEM Scholarship for family members #82857
   sitewide CAIA sitewide content +2
   
5. Create and publish new FMB benefit detail page: Yellow Ribbon Program #87970
   sitewide CAIA sitewide content +2
   

   
6. Create and publish new FMB benefit detail page: Work study for family members #88011
   sitewide CAIA sitewide content +2
   
7. Create and publish new FMB benefit detail page: Get paid back for test fees #89014
   sitewide CAIA sitewide content +2
   

   
8. Create and publish new FMB R&S page: Yellow Ribbon Program FAQS for family members #82872
   sitewide CAIA sitewide content +2
   
9. Create and publish new FMB R&S page: VetSuccess On Campus (VSOC) FAQs for family members #82876
   sitewide CAIA sitewide content +2
   
10. Create and publish new FMB R&S page: Spouse Education Career Opportunities (SECO) FAQs #82880
    sitewide CAIA sitewide content +2
    
11. Move to new FMB benefit detail page: Employment benefits for dependent family members #83547
    sitewide CAIA sitewide IA sitewide content +3
    
12. Move to new FMB benefit detail page: Transferred education benefits for family members #88003
    sitewide CAIA sitewide content +2
    
13. Move to new FMB benefit detail page: Transferred Post-9/11 GI Bill benefit rates #88004
    sitewide CAIA sitewide content +2
    
14. Move to new FMB benefit detail page: Survivors’ and Dependents’ Educational Assistance #82260
    sitewide CAIA sitewide content +2
    
15. Move to new FMB benefit detail page: Chapter 35 rates for survivors and dependents #87972
    sitewide CAIA sitewide content +2
    
16. Move to new FMB benefit detail page: Fry Scholarship #88009
    sitewide CAIA sitewide content +2
    
17. Move to new FMB benefit detail page: Fry Scholarship rates #87974
    sitewide CAIA sitewide content +2
    
18. Move to new FMB form intro page: Apply for education benefits as an eligible dependent #88006
    sitewide CAIA sitewide content +2
    
19. Update FMB education landing page for phase 3 #82289
    sitewide CAIA sitewide content +2
    
20. Retire pages where appropriate
21. FMB: Update IA Sitemaps (sheet and mural) with phase 3 changes #89784
    2 of 2
    sitewide CAIA sitewide IA +2
    
22. FMB: IA Plan - best bets, entry points, link updates, redirects for phase 3 #89785
    6 of 6
    sitewide CAIA sitewide IA +2
    
23. FMB: Phase 3 redirect coordination #89786
    3 of 3
    sitewide CAIA sitewide IA +2
    
24. FMB: Phase 3 best bet implementation (post launch) #89787
    sitewide CAIA sitewide IA +2
    
25. Redirect Request: Family member hub Phase 3 (Education) - FOR Tues 9/24 launch #89859
    CAIA Intake Public Websites Redirect request VA.gov frontend sitewide sitewide CAIA +6
    

    
26. Order of operations for launch FMB Phase 3 #93245
    sitewide CAIA sitewide IA sitewide content +3
    
27. Find education team to redirect Transferred Benefits form #93259
    sitewide CAIA sitewide IA +2
    

Phase 4 Survivor comp - Launch 10/8/2024

Beta Give feedback

1. Create and publish new FMB benefit detail page: Accrued benefits #91258
   sitewide CAIA sitewide content +2
   
2. Move to new FMB form intro page: Form 21P-534a #91261
   sitewide CAIA sitewide content +2
   

   
3. Move to new FMB form intro page: Form 21P-534EZ #91264
   sitewide CAIA sitewide content +2
   

   
4. Move to new FMB form intro page: Form 21P-535 #91265
   sitewide CAIA sitewide content +2
   

   
5. Move to new FMB form intro page: Form 21P-601 #91260
   sitewide CAIA sitewide content +2
   

   
6. Create and publish new FMB benefit detail page: A&A and housebound allowance #91257
   sitewide CAIA sitewide content +2
   

   
7. Move to new FMB benefit detail page: Survivors Pension and rates #91255
   sitewide CAIA sitewide content +2
8. Move to new FMB benefit detail page: DIC and rates #91256
   sitewide CAIA sitewide content +2
9. Update FMB survivors comp landing page for phase 4 #94673
   sitewide CAIA sitewide content +2
10. FMB Phase 4 IA plan #91389
    5 of 5
    sitewide CAIA sitewide IA +2
    
11. FMB Phase 4 redirect plan #91390
    2 of 2
    sitewide CAIA sitewide IA +2
    
12. PW intake: Add Spanish toggle and set up left nav for DIC - launch 10/8 #91910
    Public Websites VA.gov frontend sitewide sitewide CAIA sitewide IA +5
    
13. FMB: Update IA Sitemaps (sheet and mural) with phase 4 changes #91392
    2 of 2
    sitewide CAIA sitewide IA +2
    
14. FMB: Best bet implementation phase 4(post launch) #91394
    sitewide CAIA sitewide IA +2
    
15. FMB Phase 4: Ask appropriate stakeholder team to redirect PDF #91852
    0 of 3
    sitewide CAIA sitewide IA +2
    
16. Retire pages and update crosslink nodes where appropriate for FMB phase 4

Phase 5. Careers- Launch 08/30/24

Beta Give feedback

1. Update existing FMB R&S page: Career resources for military and surviving spouses #94070
   sitewide CAIA sitewide content +2
2. Create and publish new FMB benefit detail page: Veteran Readiness and Employment (Chapter 31) for family members #82859
   sitewide CAIA sitewide content +2
3. Retire pages where appropriate for FMB phase 5
4. FMB Phase 5 IA plan #93960
   2 of 2
   sitewide CAIA sitewide IA +2
   

Phase 6. Housing- Launch November

Beta Give feedback

1. Create and publish new FMB R&S page: Regional loan center #92442
   sitewide CAIA sitewide content +2
   
2. Move to new FMB benefit detail page: VA home loan programs for surviving spouses #83333
   sitewide CAIA sitewide IA +2
   
3. FMB: Build housing landing page for FMB hub #77994
   sitewide CAIA sitewide IA sitewide content +3
   
4. Create new R&S pages as needed to support FMB phase 6
5. Redirect for home loans for surviving spouses page #86560
   +0
6. FMB Phase 6 IA plan #94310
   4 of 4
   sitewide CAIA sitewide IA +2
   
7. FMB Phase 6 Redirect plan #94311
   2 of 2
   sitewide CAIA sitewide IA +2
   
8. FMB Phase 6: Update IA sitemap (just mural!) #94312
   sitewide CAIA sitewide IA +2
   
9. FMB Phase 6: Best bet implementation (post-launch) #94313
   sitewide CAIA sitewide IA +2
   

Phase 7. Burials- November

Beta Give feedback

1. Move to new FMB benefit detail page: Family Servicemembers’ Group Life Insurance (FSGLI) #95380
   sitewide CAIA sitewide content +2
   
2. Move burial content from the Veteran hub (2)
3. Move bural allowance form (530) from Veteran hub (1)
4. Create new R&S pages as needed to support phase for FMB phase 7
5. FMB Phase 7 IA plan #94894
   0 of 5
   +0
6. FMB Phase 7: Update mural sitemap
7. FMB Phase 7: Best bet implementation

[strelichl]

Stubbed out task list for each phase--we can convert these to issues when the time comes.

[mnorthuis]

@strelichl FYI, the tasks I listed are not an exhaustive list of things to do, just reference to the core work of the phase. Just want to make sure we don't take my list too literal. I'm looking for the team to analyze the focus of each phase and be able to strategically identify work that is needed.

[laurwill]

@mnorthuis we're looking at the phases of the rollout and wondering why "disability" is a separate phase from "health care and disability" — is the family member health care and disability landing page happening in 2 phases, or 1?

[mnorthuis]

@laurwill Good catch! Content moving from the Veteran disability hub would be split between the two phases for health care and disability AND survivor compensation. There are a couple of lower level pages that will move with health care, and DIC will move from disability later on.