Complete Contact Center review [11/27]

[pacerwow]

Issue Description

As a VA contact center representative, I want an updated product guide for 526ez so that I can be prepared to answer questions and help Veterans troubleshoot new tools or services on VA.gov.

Tasks

• [ ]

Acceptance Criteria

• Artifacts are updated inclusive of New Confirmation Page and Received Email (happy path)
• The product guide is updated & reviewed with the team for accuracy
• An issue is filed in va.gov-team repo using the issue template and with the appropriate tagging
• The Veteran Support/Contact Center Review is completed
• Any questions the Veteran Support/Contact Center POC has are responded to

Additional Information

Christine put together an overview of the process and best practices for creating & updating the 526 product guide in our 526ez Product Guides documentation.

Additional Platform documentation here.