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User story: As a Veteran, I need the latest information about how to manage my VA benefits, services, and claims during the COVID pandemic and how to manage specific financial concerns during this time.
Details
New VBA-provided references for sourcing content:
April 7, 2020 VBA COVID Comprehensive Blog, “Veterans Benefits Administration (VBA) is open for business!”
April 6, 2020 email forwarded from Justin R. Warren re: ExSum Veteran Debt. Language in email included below for reference:
BOTTOM LINE UP FRONT: VHA to postpone collections of Veteran medical debt due to Presidential announcement
EXECUTIVE SUMMARY: As announced during the April 2, 2020 White House COVID-19 Briefing, VA is expected to immediately suspend the creation of new Veteran debt across all VA programs. In addition, all actions on debts owed to the Department of Veterans Affairs under the jurisdiction of the Department of Treasury were suspended. To provide relief to Veterans experiencing financial difficulties with pre-existing VA debts, VA is suspending collection action or extending the terms of repayment agreements in accordance with the Veteran preference. VHA Office of Community Care is working with the Office of Management in ensuring compliance with the President’s announcement. This action will most likely impact the ability of VHA to meet the Medical Care Collections Goal included in the President’s Budget.
ACTION REQUIRED: On April 6, 2020 VHA will suppress printing and mailing of first party monthly copayment billing statements for all Veterans, virtually stopping all first party copayments. Impact to collections is currently under development.
Process
Content triage meeting 4.6.20
Draft copy
Peer review (Jen, Peggy)
Send PDF of content to VBA via Sandy for approval by 4.8.20 10 a.m.
Flow content into Drupal and create PDF
Incorporate changes from VBA in Drupal and send to Lauren for JTF review by 4.8.20 12 noon
Incorporate JTF changes by 4.10.20, 12 noon for Friday deploy
The text was updated successfully, but these errors were encountered:
Add new FAQs to page based on new VBA guidance
User story: As a Veteran, I need the latest information about how to manage my VA benefits, services, and claims during the COVID pandemic and how to manage specific financial concerns during this time.
Details
New VBA-provided references for sourcing content:
BOTTOM LINE UP FRONT: VHA to postpone collections of Veteran medical debt due to Presidential announcement
EXECUTIVE SUMMARY: As announced during the April 2, 2020 White House COVID-19 Briefing, VA is expected to immediately suspend the creation of new Veteran debt across all VA programs. In addition, all actions on debts owed to the Department of Veterans Affairs under the jurisdiction of the Department of Treasury were suspended. To provide relief to Veterans experiencing financial difficulties with pre-existing VA debts, VA is suspending collection action or extending the terms of repayment agreements in accordance with the Veteran preference. VHA Office of Community Care is working with the Office of Management in ensuring compliance with the President’s announcement. This action will most likely impact the ability of VHA to meet the Medical Care Collections Goal included in the President’s Budget.
ACTION REQUIRED: On April 6, 2020 VHA will suppress printing and mailing of first party monthly copayment billing statements for all Veterans, virtually stopping all first party copayments. Impact to collections is currently under development.
Process
The text was updated successfully, but these errors were encountered: