unable see the Trace details

[Krishpluto]

Self-Hosted Version

25.5.1

CPU Architecture

x86_64

Docker Version

25.0.3

Docker Compose Version

2.32.2

Machine Specification

• My system meets the minimum system requirements of Sentry

Steps to Reproduce

1. Navigate to the sentry project dashboard
2. Go to any specific issue
3. If I am in the issue view in sentry and click on “View Full Trace" link
4. observe the error message displayed instead of the trace details.

We have verified this behavior across multiple projects, including a dedicated test project, and have found that even admin users are unable to view it. We have confirmed that the feature is enabled on our end.

Expected Result

We expected the full trace view to open and display the transaction trace timeline and related performance data.

Actual Result

Instead of showing the trace, the page returns the error message:

"You don't have access to this feature"

Event ID

No response

[aldy505]

1. Can you show me what's your feature flags on your sentry.conf.py?
2. Have you made sure that the value of version tag on your .env and/or .env.custom is 25.5.1?

[Krishpluto]

Hi @aldy505 ,

Thanks for the reply. Please see the below list of features that we have enabled from our end.

Regarding the .env and/or .env.custom can you tell me where to check this variable in the code file? But upon checking from our end, we are in the current version in the Sentry

[Romanavr]

I have the exact same issue on 25.4.0.

ENVs are configured correctly. Do I need to change anything to enable this feature after the update?
Currently my account is in the admin role and I should be able to see everything(and previously it worked fine), but traces are not available now:

You don't have access to this feature