URGENT - Payment Successful But Account Not Upgraded (Code Will Be Deleted in 3 Days) #21107
Description
Bug description
Dear Gitpod Support Team,
I urgently need assistance with a critical issue regarding my account and payment.
Urgent Situation:
My important project code will be automatically deleted in 3 days, and I need immediate access to my CORE subscription to prevent this loss.
Issue Details:
Account Email: [email protected]
Payment Date: October 16, 2025
Amount Paid: US$20.00
Transaction: Gitpod CORE subscription
Problem: Payment was successfully charged to my bank account, but my Gitpod account was NOT upgraded to CORE subscription
What I Need:
I have already paid for the CORE subscription, so I need one of the following solutions immediately:
Preferred Solution: Manually activate my CORE subscription since payment was received
Alternative: Process a refund and allow me to re-subscribe properly
Emergency Request: Temporarily extend my workspace retention so my code is not deleted while this is resolved
Time Sensitivity:
This is extremely urgent as my work will be lost in 3 days. I need a response and resolution within 24 hours.
Please assign someone to contact me directly at [email protected] or provide immediate assistance.
I am willing to provide any verification or payment proof needed to resolve this quickly.
Thank you for your urgent attention,
Wang Zhaobin
Steps to reproduce
none
Workspace affected
No response
Expected behavior
No response
Example repository
No response
Anything else?
No response