No agent connectivity when behind proxy

[dk381]

Code of Conduct

• I agree to follow this project's Code of Conduct

Is there an existing issue for this?

• I have searched the existing issues

Version

11.0.2

Bug description

We're behind a proxy in our business and if I add the proxy to GLPI Settings, the agent connectivity does not work anymore. It seems like GLPI wants to send everything through the proxy in the general settings, but our endpoints are not behind the proxy. Thus, GLPI cannot talk to the agents anymore.

GLPI Version: 11.0.2
GLPI Agent Version: 1.15

Relevant log output

Cannot find any matching log output

Page URL

No response

Steps To reproduce

1. User GLPI Agents
2. Enter proxy information in General > System > Proxy

Your GLPI setup information

GLPI information

GLPI: 11.0.2 ( => /srv/www/htdocs/glpi)
Installation mode: TARBALL
Current language: de_DE
Source Integrity: 1 files changed
  A: inc/downstream.php

Server

Operating system: Linux srv-xxxx 6.17.6-1-default #​1 SMP PREEMPT_DYNAMIC Wed Oct 29 17:21:06 UTC 2025 (9e452b6)
x86_64
PHP: 8.4.14 apache2handler
PHP extensions: Core, date, libxml, pcre, filter, hash, json, random, Reflection, SPL, session, standard, SimpleXML, xml,

apache2handler, bcmath, bz2, ctype, curl, dom, mbstring, fileinfo, gd, iconv, intl, ldap, exif, mysqlnd, openssl, PDO, zlib,

sodium, sqlite3, tokenizer, xmlwriter, zip, Phar, mysqli, pdo_mysql, pdo_sqlite, xmlreader, Zend OPcache
Setup: disable_functions="" max_execution_time="30" max_input_vars="1000" memory_limit="128M" post_max_size="512M"

session.cookie_secure="1" session.cookie_httponly="1" session.cookie_samesite="" session.save_handler="files"

upload_max_filesize="512M"
Web server: Apache ()
User agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/142.0.0.0 Safari/537.36

Edg/142.0.0.0
Database:
Server Software: MariaDB package
Server Version: 10.11.14-MariaDB
Server SQL Mode: STRICT_TRANS_TABLES,ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION
Parameters: glpi_user@srv-mariadb.xxx/glpi
Host info: srv-mariadb.xxxx via TCP/IP
Requirements:

PHP version (8.4.14) is supported.

OS and PHP are relying on 64 bits integers.

Sessions configuration is OK.

Allocated memory is sufficient.

Following extensions are installed: dom, fileinfo, filter, libxml, simplexml, tokenizer, xmlreader,

xmlwriter.

mysqli extension is installed

curl extension is installed

gd extension is installed

intl extension is installed

mbstring extension is installed

zlib extension is installed

bcmath extension is installed

The constant

SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present.

openssl extension is installed

Database engine version (10.11.14) is

supported.

The log file has been created successfully.

Write access to /var/lib/glpi/_cache has been validated.

Write access to /var/lib/glpi/_cron has been validated.

Write access to /var/lib/glpi has been validated.

Write access to /var/lib/glpi/_graphs has been validated.

Write access to /var/lib/glpi/_lock has been validated.

Write access to /var/lib/glpi/_pictures has been validated.

Write access to /var/lib/glpi/_plugins has been validated.

Write access to /var/lib/glpi/_rss has been validated.

Write access to /var/lib/glpi/_sessions has been validated.

Write access to /var/lib/glpi/_tmp has been validated.

Write access to /var/lib/glpi/_uploads has been validated.

For security reasons, SELinux

mode should be Enforcing.
Sessions configuration is secured.

exif extension is installed

ldap extension is installed

Following extensions are installed: bz2,

Phar, zip.

Zend OPcache extension is installed

Following extensions are installed:

ctype, iconv, sodium.

Write access to

/var/lib/glpi/plugins has been validated.

Timezones seems not loaded, see

https://glpi-install.readthedocs.io/en/latest/timezones.html.

GLPI constants

GLPI_ROOT: "/srv/www/htdocs/glpi"

GLPI_VERSION: "11.0.2"

GLPI_SCHEMA_VERSION: "11.0.2@ea2dbba0e1edbf5128d73bdb23c2c9b9f68468ba"

GLPI_FILES_VERSION: "11.0.2-52505ef9"

GLPI_MIN_PHP: "8.2"

GLPI_MAX_PHP: "8.5"

GLPI_YEAR: "2025"

GLPI_I18N_DIR: "/srv/www/htdocs/glpi/locales"

GLPI_CONFIG_DIR: "/etc/glpi/"

GLPI_VAR_DIR: "/var/lib/glpi"

GLPI_LOG_DIR: "/var/log/glpi"

GLPI_MARKETPLACE_DIR: "/var/lib/glpi/plugins"

GLPI_ENVIRONMENT_TYPE: "production"

GLPI_ALLOW_IFRAME_IN_RICH_TEXT: false

GLPI_SERVERSIDE_URL_ALLOWLIST: ["^\n                        (http|https|feed)://

# protocol\n                        (\n                            (?:\n

(?:xn--[a-z0-9-]++\.)*+xn--[a-z0-9-]++                      # a domain name using punycode\n

|\n                                (?:[\pL\pN\pS\pM\-\]++\.)+[\pL\pN\pM]++                    # a multi-level domain

name\n                                    |\n                                [a-z0-9\-\]++

# a single-level domain name\n                            )\.?\n                                |

# or\n                            \d{1,3}\.\d{1,3}\.\d{1,3}\.\d{1,3}

# an IP address\n                                |                                                           #

or\n                            \[\n

(?:(?:(?:(?:(?:(?:(?:[0-9a-f]{1,4})):){6})(?:(?:(?:(?:(?:[0-9a-f]{1,4})):(?:(?:[0-9a-f]{1,4})))|(?:(?:(?:(?:(?:25[0-5]|(?:[1-9]|1[0-9]|2[0-4])?[0-9]))\.){3}(?:(?:25[0-5]|(?:[1-9]|1[0-9]|2[0-4])?[0-9])))))))|(?:(?:::(?:(?:(?:[0-9a-f]{1,4})):){5})(?:(?:(?:(?:(?:[0-9a-f]{1,4})):(?:(?:[0-9a-f]{1,4})))|(?:(?:(?:(?:(?:25[0-5]|(?:[1-9]|1[0-9]|2[0-4])?[0-9]))\.){3}(?:(?:25[0-5]|(?:[1-9]|1[0-9]|2[0-4])?[0-9])))))))|(?:(?:(?:(?:(?:[0-9a-f]{1,4})))?::(?:(?:(?:[0-9a-f]{1,4})):){4})(?:(?:(?:(?:(?:[0-9a-f]{1,4})):(?:(?:[0-9a-f]{1,4})))|(?:(?:(?:(?:(?:25[0-5]|(?:[1-9]|1[0-9]|2[0-4])?[0-9]))\.){3}(?:(?:25[0-5]|(?:[1-9]|1[0-9]|2[0-4])?[0-9])))))))|(?:(?:(?:(?:(?:(?:[0-9a-f]{1,4})):){0,1}(?:(?:[0-9a-f]{1,4})))?::(?:(?:(?:[0-9a-f]{1,4})):){3})(?:(?:(?:(?:(?:[0-9a-f]{1,4})):(?:(?:[0-9a-f]{1,4})))|(?:(?:(?:(?:(?:25[0-5]|(?:[1-9]|1[0-9]|2[0-4])?[0-9]))\.){3}(?:(?:25[0-5]|(?:[1-9]|1[0-9]|2[0-4])?[0-9])))))))|(?:(?:(?:(?:(?:(?:[0-9a-f]{1,4})):){0,2}(?:(?:[0-9a-f]{1,4})))?::(?:(?:(?:[0-9a-f]{1,4})):){2})(?:(?:(?:(?:(?:[0-9a-f]{1,4})):(?:(?:[0-9a-f]{1,4})))|(?:(?:(?:(?:(?:25[0-5]|(?:[1-9]|1[0-9]|2[0-4])?[0-9]))\.){3}(?:(?:25[0-5]|(?:[1-9]|1[0-9]|2[0-4])?[0-9])))))))|(?:(?:(?:(?:(?:(?:[0-9a-f]{1,4})):){0,3}(?:(?:[0-9a-f]{1,4})))?::(?:(?:[0-9a-f]{1,4})):)(?:(?:(?:(?:(?:[0-9a-f]{1,4})):(?:(?:[0-9a-f]{1,4})))|(?:(?:(?:(?:(?:25[0-5]|(?:[1-9]|1[0-9]|2[0-4])?[0-9]))\.){3}(?:(?:25[0-5]|(?:[1-9]|1[0-9]|2[0-4])?[0-9])))))))|(?:(?:(?:(?:(?:(?:[0-9a-f]{1,4})):){0,4}(?:(?:[0-9a-f]{1,4})))?::)(?:(?:(?:(?:(?:[0-9a-f]{1,4})):(?:(?:[0-9a-f]{1,4})))|(?:(?:(?:(?:(?:25[0-5]|(?:[1-9]|1[0-9]|2[0-4])?[0-9]))\.){3}(?:(?:25[0-5]|(?:[1-9]|1[0-9]|2[0-4])?[0-9])))))))|(?:(?:(?:(?:(?:(?:[0-9a-f]{1,4})):){0,5}(?:(?:[0-9a-f]{1,4})))?::)(?:(?:[0-9a-f]{1,4})))|(?:(?:(?:(?:(?:(?:[0-9a-f]{1,4})):){0,6}(?:(?:[0-9a-f]{1,4})))?::))))\n

\]                                                              # an IPv6 address\n

)\n                        (?:/ (?:[\pL\pN\pS\pM\-._\!$&'()+,;=:@]|%[0-9A-Fa-f]{2}) )*     # a path\n

(?:\? (?:[\pL\pN\-._\~!$&'\\+,;=:@/?]|%[0-9A-Fa-f]{2}) )?    # a query (optional)\n

$~ixuD"]

GLPI_DISALLOWED_UPLOADS_PATTERN: "/\.(php\d*|phar)$/i"

GLPI_TELEMETRY_URI: "https://telemetry.glpi-project.org"

GLPI_INSTALL_MODE: "TARBALL"

GLPI_NETWORK_MAIL: "glpi@teclib.com"

GLPI_NETWORK_SERVICES: "https://services.glpi-network.com"

GLPI_MARKETPLACE_ENABLE: 3

GLPI_MARKETPLACE_PRERELEASES: false

GLPI_MARKETPLACE_ALLOW_OVERRIDE: true

GLPI_MARKETPLACE_MANUAL_DOWNLOADS: true

GLPI_USER_AGENT_EXTRA_COMMENTS: ""

GLPI_DOCUMENTATION_ROOT_URL: "https://links.glpi-project.org"

GLPI_DISABLE_ONLY_FULL_GROUP_BY_SQL_MODE: "1"

GLPI_LOG_LVL: "warning"

GLPI_SKIP_UPDATES: false

GLPI_STRICT_ENV: false

GLPI_AJAX_DASHBOARD: "1"

GLPI_CALDAV_IMPORT_STATE: 0

GLPI_CENTRAL_WARNINGS: "1"

GLPI_SYSTEM_CRON: false

GLPI_TEXT_MAXSIZE: "4000"

GLPI_WEBHOOK_ALLOW_RESPONSE_SAVING: "0"

GLPI_WEBHOOK_CRA_MANDATORY: false

GLPI_ALTCHA_MODE: "interactive"

GLPI_ALTCHA_MAX_NUMBER: 50000

GLPI_ALTCHA_EXPIRATION_INTERVAL: "PT20M"

GLPI_DOC_DIR: "/var/lib/glpi"

GLPI_CACHE_DIR: "/var/lib/glpi/_cache"

GLPI_CRON_DIR: "/var/lib/glpi/_cron"

GLPI_GRAPH_DIR: "/var/lib/glpi/_graphs"

GLPI_LOCAL_I18N_DIR: "/var/lib/glpi/_locales"

GLPI_LOCK_DIR: "/var/lib/glpi/_lock"

GLPI_PICTURE_DIR: "/var/lib/glpi/_pictures"

GLPI_PLUGIN_DOC_DIR: "/var/lib/glpi/_plugins"

GLPI_RSS_DIR: "/var/lib/glpi/_rss"

GLPI_SESSION_DIR: "/var/lib/glpi/_sessions"

GLPI_TMP_DIR: "/var/lib/glpi/_tmp"

GLPI_UPLOAD_DIR: "/var/lib/glpi/_uploads"

GLPI_INVENTORY_DIR: "/var/lib/glpi/_inventories"

GLPI_THEMES_DIR: "/var/lib/glpi/_themes"

GLPI_PLUGINS_DIRECTORIES: ["/var/lib/glpi/plugins","/srv/www/htdocs/glpi/plugins"]

GLPI_NETWORK_REGISTRATION_API_URL: "https://services.glpi-network.com/api/registration/"

GLPI_MARKETPLACE_PLUGINS_API_URI: "https://services.glpi-network.com/api/marketplace/"

LDAP Verzeichnisse

Server: 'srv-dc1.graband.de',

Port: '389',

BaseDN: 'DC=graband,DC=de',

Connection filter: '(&(objectClass=user)(objectCategory=person)(!(userAccountControl:1.2.840.113556.1.4.803:=2))(mail=*))',

RootDN: 'CN=admin-tk-dom,OU=Benutzer,OU=IT-Infrastruktur,DC=GRABAND,DC=de',

Use TLS: none

SQL Replikationen

Not active

Notifications

Way of sending emails: PHP

Plugins list

order                Name: Bestellverwaltung              Version: 2.12.2     State: Aktiv

Install Method: Marketplace

cmdb                 Name: CMDB                           Version: 3.1.2      State: Nicht installiert

Install Method: Marketplace

connections          Name: Connections                    Version: 11.0.1     State: Aktiv

Install Method: Marketplace

glpiinventory        Name: GLPI Inventory                 Version: 1.6.2      State: Aktiv

Install Method: Marketplace

glpisaml             Name: Glpisaml                       Version: 1.1.12     State: Wurde ersetzt

Install Method: Marketplace

itilcategorygroups   Name: ItilCategory Groups            Version: 2.6.1      State: Aktiv

Install Method: Marketplace

resources            Name: Mitarbeiter                    Version: 4.0.2      State: Aktiv

Install Method: Marketplace

samlsso              Name: samlsso                        Version: 1.2.2      State: Aktiv

Install Method: Marketplace

manufacturersimports Name: Suppliers imports              Version: 3.1.1      State: Aktiv

Install Method: Marketplace

timelineticket       Name: Timeline of tickets            Version: 10.0+1.2   State: Installiert / nicht aktiviert

Install Method: Marketplace

Anything else?

No response

[trasher]

Seems like this is what's currently expected. Once a proxy is configured; GLPI will use it for all external calls.

What you'd want to achieve would require a proxy setup for each external requests; that's not currently planned.

[github-actions]

This issue has been closed as we only track bugs here.

You can open a topic to discuss with community about this enhancement on suggestion website.
You can also contact GLPI editor team directly if you are willing to sponsor this feature.

[trasher]

I just made a quick PoC #22027. Not sure yet it will be included.