| Alert Level | Action |
|---|---|
| Urgent | PagerDuty Critical >> Slack #cms-notifications |
| High | @here in Slack |
| Medium | Slack #cms-notifications @cms-alerts-medium |
| Low | None |
| Drupal Level | Alert Level |
|---|---|
| Emergency, Alert, Critical | Urgent |
| Error | High |
| Warning, Notice | Medium |
| Informational, Debug | Low |
| Source | Alert Path | Support Severity Level |
|---|---|---|
| GraphQL API | Uses a synthetic monitor in Datadog | High |
| JSD Widget | Uses a synthetic monitor in Datadog to PagerDuty (non-critical) | Medium |
| DNS Status | Uses a synthetic monitor in Datadog to PagerDuty (critical) | Urgent |
| Drupal Warning | Drupal to Sentry to Datadog to Slack | Medium |
| Drupal Error | Drupal to Sentry to Datadog to Slack | High |
| Drupal Critical | Drupal to Sentry To Datadog to PagerDuty | Urgent |
| Drupal Info | Not Sent to Sentry | Low |
| Drupal Alert | Drupal to Sentry To Datadog to PagerDuty | Urgent |
| Drupal Notice | Drupal to Sentry To Datadog to Slack | Medium |
| Drupal Debug | Not Sent to Sentry | Low |
| Drupal Emergency | Drupal to Sentry To Datadog to PagerDuty | Urgent |
| TeamSite Facility Status | Datadog to Slack | Medium |
| Prod CMS Down | Datadog to PagerDuty | Urgent |
| Drupal Post Content Webhook | GovDelivery, Drupal post_api to Slack |
High |
Drupal Flag List (/flags_list) |
Datadog to Slack | High |
| Content Build Fails | Github Actions to Datadog to PagerDuty; also reports into #cms-notifications in Slack |
High |
| Forms API | Datadog to PagerDuty (non-critical) | Medium |
| Health Service Descriptions | Drupal post_api to Slack |
Medium |
| Tugboat Base Preview Accessible | Issue Logged | Medium |
| Tugoboat Server Resource | Issue Logged | High |
| GovDeliveryAPI | Trigger Drupal Error | High |
| Periodic Job failure in Jenkins | Jenkins to Slack | Medium |
| Daily Job in Jenkins | Jenkins to Slack | Medium |
| Prod Deploy Warn | Jenkins to Slack | Medium |
| Prod Deploy Start | Jenkins to Slack | Medium |
| Prod Deploy Failure | Jenkins to Slack | High |
| Prod Deploy Success | Jenkins to Slack | Medium |
| Non-Prod Deploy Failures | Jenkins to Slack | Medium |
| Non-Prod CMS Down | Datadog to PagerDuty (non-critical) | Medium |
| Staging Test Failures | Jenkins to Slack | High |