I just officially subscribed, but my account got banned immediately. Can you please help me fix this?

[zyd123123]

Kiro Product

IDE

Feature Description

Unable to fetch account usage data: Your User ID (74e88438-7091-702e-da59-71007379955e) temporarily is suspended. We've locked your account as a security precaution. To restore access, please contact our support team to verify your identity: https://support.aws.amazon.com/#/contacts/kiro

Use Case

Unable to fetch account usage data: Your User ID (74e88438-7091-702e-da59-71007379955e) temporarily is suspended. We've locked your account as a security precaution. To restore access, please contact our support team to verify your identity: https://support.aws.amazon.com/#/contacts/kiro

Additional Context

No response

[github-actions]

🤖 Potential Duplicate Detected

This issue appears to be similar to:

• #6051: Unable to fetch account usage data : user is not authorized to make a call on initial Chat Load (85% similar)
• #5678: Sync Fetch Account Usage Data Between Multiple Kiro Windows (85% similar)
• #4681: can't login kiro (85% similar)

What happens next?

• ⏰ This issue will be automatically closed in 3 days
• 🏷️ If this is not a duplicate, you can prevent automatic closure by adding a comment or reacting with 👎 to this message.
• 💬 Comment on the original issue if you have additional information

Why is this marked as duplicate?
Both report account/authorization issues when trying to fetch account usage data, indicating similar authentication or account access problems

[zyd123123]

我这个是官方购买kiro pro 后给我封禁，需要官方协助解决下，有支付凭证 陌路 ***@***.***

[github-actions]

Thank you for your feedback! 🙏

The duplicate label has been removed and this issue has been sent back for maintainer review.

A maintainer will review this issue shortly.

[AnilMaktala]

Thanks for raising this. Account suspensions and related appeals are handled directly by the AWS support team, as they require account-level verification that we're unable to process through GitHub issues.

What to do now:

1. Contact support directly at https://support.aws.amazon.com/#/contacts/kiro — include your User ID from the error message
2. If you've already contacted support and haven't received a response, please allow up to 24–48 hours for the team to process the backlog

[AnilMaktala]

Thank you for reporting this. We've identified your account and added it to our review queue for unblocking.

In the meantime, if you haven't already, please also submit a support request at https://support.aws.amazon.com/#/contacts/kiro so there's a formal ticket on file.

We appreciate your patience and apologize for the inconvenience. We'll update this thread once your account access has been restored.