Account Suspended Automatically – Unable to Use Kiro (Signed in via GitHub)

[jaykrishna007-png]

Kiro Product

IDE

Feature Description

🐛 Issue: Account Suspended Automatically

Hello Kiro Team,

I am currently unable to use Kiro as my account has been temporarily suspended.

🔍 Details:

• Signed in using GitHub
• GitHub Username: jaykrishna007
• Linked Email: (your iCloud email here)

❌ Error Message:

"Unable to fetch account usage data. Your account has been temporarily suspended as a security precaution."

📌 What Happened:

I was actively using Kiro for development, and this suspension seems to have been triggered automatically. There was no intentional misuse from my side.

🙏 Request:

Please help me verify my account and restore access. Let me know if any additional information is required.

This is currently affecting my development workflow.

Thank you for your support.

Use Case

I am using Kiro as an AI coding assistant to build a full-stack web application (Next.js + MySQL).

My workflow includes generating UI components, improving UI/UX, building admin panel features, and enhancing real-time functionality.

This tool is part of my active development process, and the suspension is currently blocking my ability to continue development.

Additional Context

No response

[github-actions]

🤖 Potential Duplicate Detected

This issue appears to be similar to:

• #6051: Unable to fetch account usage data : user is not authorized to make a call on initial Chat Load (85% similar)
• #5678: Sync Fetch Account Usage Data Between Multiple Kiro Windows (85% similar)
• #5475: Login issues when switching between IdC and Social sign ins (85% similar)
• #4681: can't login kiro (85% similar)

What happens next?

• ⏰ This issue will be automatically closed in 3 days
• 🏷️ If this is not a duplicate, you can prevent automatic closure by adding a comment or reacting with 👎 to this message.
• 💬 Comment on the original issue if you have additional information

Why is this marked as duplicate?
Both report 'Unable to fetch account usage data' error message with authorization/authentication issues, though one mentions suspension and the other mentions unauthorized calls

[Milesatgl]

Same issue here, i have been locked for 8 days, the AWS Support replied:
• Your Kiro account shows as active but is currently blocked
• This appears to be related to a technical issue
and ask me to call technical support team here.

[github-actions]

Thank you for your feedback! 🙏

The duplicate label has been removed and this issue has been sent back for maintainer review.

A maintainer will review this issue shortly.

[214165751]

I have the same issue. My account has been locked for 3 days.

[Lokeshchalamcharla]

iam also facing same issue past 5 days,iam continuously escalating but there is no response.

[Milesatgl]

update, after several days email with aws-cs-etc-form@amazon.com, my account is finally unlocked, i am still asking for exact reasons.

[AnilMaktala]

Thanks for reporting this. We understand how frustrating it is to be locked out of your account.

To help us investigate, could you please provide your User ID? You can find it in the error message displayed in Kiro (it looks like xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx).

In the meantime, if you haven't already, please also open a support case at https://support.aws.amazon.com/#/contacts/kiro — this ensures your request is tracked in the official support queue.

We'll update this issue once we have more information. Apologies for the inconvenience.