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Support

Where to ask for help, depending on what you need.

Quick answers + setup help

→ GitHub Discussions

Best for:

  • "How do I configure X?"
  • "Is Y supported?"
  • "Has anyone deployed in setup Z?"
  • Sharing wins and patterns.

Lower bar than a bug report — no template required.

Bug reports

→ GitHub Issues

Open an issue when something's actually broken (panel crash, wrong behaviour, unexpected error). Include:

  • Hyperion version (hctl info).
  • Debian version (cat /etc/os-release | head -2).
  • Steps to reproduce.
  • What you expected vs what happened.
  • Relevant log lines (journalctl -u hyperion-agent / -u hyperion-web).

Security vulnerabilities

→ See SECURITY.md.

Do not open a public GitHub issue for security bugs.

Feature requests

→ GitHub Discussions

Drop a one-paragraph proposal in Discussions before opening an issue. If it sticks (gets thumbs-up, gets discussed) we promote to an issue and a milestone.

Commercial support / sponsored features

If you run Hyperion in production and need:

  • SLA on bug fixes / response time
  • A specific feature prioritised
  • Help migrating from HestiaCP / CloudPanel / cPanel

→ Email hello@nechodom.dev with a short description of your deployment + what you need. Sliding-scale pricing for non-profits and OSS infrastructure projects.

What we can't help with

  • Generic Linux / nginx / PHP / MariaDB administration questions — those have great Stack Exchange and r/sysadmin communities.
  • Hosting business advice — happy to chat in Discussions but it's not a support load we can SLA.
  • Custom panel modifications that you'd rather not contribute back — see commercial support above.