instructions.md

Helpdesk Ticketing System

This code challenge is about implementing the Back-end solution for a Helpdesk ticketing system, where users can create, edit and delete tickets for IT to solve.

Main tasks:

1. Create a Database of your preference to manage tickets (unique ticket number, title, description, user, status...)
2. Write a REST API using Node.js that has enough endpoints to allow to:

• Get the list of all tickets
• Get a specific ticket
• Create a new ticket
• Update a specific ticket
• Delete a specific ticket

3. On the "Get the list of all tickets" service, add functionality to allow for filtering/sorting/paging the list of tickets.
4. Push the code to a private github repo with a README.md that explains how to run and access the API.

Bonus points

1. Generate documentation for the API.
2. Error handling.
3. Dockerize the app.
4. Write realistic tests.
5. Use of Typescript.