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[FEATURE] Track time to resolution #14

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marks opened this issue Jun 26, 2020 · 0 comments
Open
3 tasks done

[FEATURE] Track time to resolution #14

marks opened this issue Jun 26, 2020 · 0 comments
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enhancement New feature or request

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@marks
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marks commented Jun 26, 2020

Description

Slack APIs do not provide a timestamp of when a reaction was placed on a message, so using the Events API to capture reaction_added events will be necessary.

This also means we will need to start tracking message (or at least reaction) state in the database.

Requirements (place an x in each of the [ ])

  • I've read and understood the Contributing guidelines and have done my best effort to follow them.
  • I've read and agree to the Code of Conduct.
  • I've searched for any related issues and avoided creating a duplicate issue.
@marks marks added the enhancement New feature or request label Jun 26, 2020
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