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Reroute a Page docs #33144

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14 changes: 13 additions & 1 deletion content/en/service_management/on-call/triggering_pages/_index.md
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Expand Up @@ -38,11 +38,23 @@

You can also trigger a Page through live call routing, which lets users initiate a Page by calling a dedicated phone number. This provides an additional channel for urgent situations. For setup instructions, see [Live Call Routing][3].


### Page manually

You can manually send a Page directly in the Datadog platform, or through a tool like Slack or Microsoft Teams. This lets you alert a Datadog team or an individual directly (even if they aren't On-Call).

### Reroute Pages

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Datadog.headings 

'Reroute Pages' should use sentence-style capitalization.
You can reroute an active Page to a different user or team if it is still open. Pages can only be rerouted when they’re in a Triggered or Acknowledged state, once a page is Resolved, it can’t be reassigned.

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Use straight quotes instead of smart quotes.

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Use straight quotes instead of smart quotes.
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@cswatt cswatt Dec 3, 2025

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You can reroute an active Page to a different user or team if it is still open. Pages can only be rerouted when they’re in a Triggered or Acknowledged state, once a page is Resolved, it can’t be reassigned.
You can reroute an active Page to a different user or team if it is still open. You can only reroute Pages that are Triggered or Acknowledged; you cannot reroute Pages that are Resolved.


To reroute a Page:

1. Open the active Page.
1. Click Reassign.
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1. Click Reassign.
1. Click **Reassign**.

We bold UI strings

1. Choose the user or team you want to send it to.
1. (Optional) Add a short message explaining the handoff.
1. Confirm the reroute.

The new recipient will be notified right away, and the page will continue from its current state.

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Avoid temporal words like 'will'.

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The new recipient will be notified right away, and the page will continue from its current state.
The new recipient is notified immediately, and the Page continues from its current state.


#### Through Datadog

1. Go to [**On-Call** > **Teams**][2].
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