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fix(ipu): Customer journey improvements — scope gate, failure recovery, Windows Update warning (GOV-CW-018) - #2086

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Scott Roberts (Azure) (ScottAzure) wants to merge 2 commits into
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ScottAzure:scout/ipu-customer-journey-improvements-jul13
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fix(ipu): Customer journey improvements — scope gate, failure recovery, Windows Update warning (GOV-CW-018)#2086
Scott Roberts (Azure) (ScottAzure) wants to merge 2 commits into
MicrosoftDocs:mainfrom
ScottAzure:scout/ipu-customer-journey-improvements-jul13

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Summary

Level 3 Customer Journey improvements (GOV-CW-018) to \in-place-system-upgrade.md.

Before: Justin Gross usability scorecard 4/10 overall (1/10 failure recovery, 2/10 unsupported path safety).
After: Estimated 8/10 overall.

Changes

  • Scope routing table in Summary — customer finds their scenario in <30 seconds, with \winver\ tip for SKU uncertainty
  • Prerequisites section before procedure steps — verifiable prereqs, not buried in steps
  • Failure recovery section with error code table:
    • \

…rust signals

Level 3 Customer Journey improvements (GOV-CW-018) based on:
- Justin Gross usability scorecard (4/10 overall, 1/10 failure recovery)
- Miguel Alvarez field feedback (Windows Update offering unsupported Win10→11)
- Case data: ipu-upgrade pipeline ~1,682 SRs/yr (~140 CPM)

Changes:
- Add scope routing table in Summary (find-your-scenario)
- Add Prerequisites section before steps
- Add failure recovery section with error code table (0xC1900101, 0x8007002C, 0x80070005)
- Add WARNING: Windows Update may offer unsupported Win10→11 upgrade
- Add Workaround data-loss WARNING callout
- Add PG attribution note on support matrix (AVD PG, July 2026)
- Update ms.date to 07/13/2026

Tracking: DevOps Feature 38356260

Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>
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Scott Roberts (Azure) (@ScottAzure) : Thanks for your contribution! The author(s) and reviewer(s) have been notified to review your proposed change. Scott Roberts (Azure) (@ScottAzure)

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Scott Roberts (Azure) (@ScottAzure) : Thanks for your contribution! The author(s) and reviewer(s) have been notified to review your proposed change. Scott Roberts (Azure) (@ScottAzure)

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Learn Build status updates of commit 63f10da:

✅ Validation status: passed

File Status Preview URL Details
support/azure/virtual-machines/windows/in-place-system-upgrade.md ✅Succeeded

For more details, please refer to the build report.

…goal-first steps, AVD Supported clarification

- AVD first use expanded to 'Azure Virtual Desktop (AVD)' in routing table
- VHD section header expanded to 'VHD (Virtual Hard Disk)'
- Contractions fixed throughout (do not->don't, is not->isn't, etc.)
- List item periods added (WSUS, Settings app, Win10 single-session bullets)
- Steps 6-8 rewritten goal-first with success criteria
- Step 1 adds eligibility check outcome
- Added NOTE: 'Supported' in AVD matrix does not guarantee resolution without redeployment

Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>
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Learn Build status updates of commit 768e8ab:

✅ Validation status: passed

File Status Preview URL Details
support/azure/virtual-machines/windows/in-place-system-upgrade.md ✅Succeeded

For more details, please refer to the build report.

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PRMerger Results

Issue Description
File Change Percent This PR contains file(s) with more than 30% file change.

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2 participants