[CAIA A11y Research]: Disability Benefits Experience Team (DBEX 1), 526ez (December 2024)

[evelynhilbrichdavis]

Note

High-Level Overview: Disability Benefits Experience Team 1

• Research Timeframe: Week of 12/2/2024 (for AT user testing)
• Pilots (2): Mobile and Desktop Requested To Be Scheduled 11/22, 11/25 or 11/26 #97152
• Assistive Tech Users: 6 AT Users (Recruiting 12)
• Artifacts Available: Pending Delivery ETA by 11/18/2024
  • Research Plan Review - Requested
  • Convo Guide Review - Requested
• Testing Environment: TBD - pending testing plan
• Assistive Tech Being Used: screen readers, alternative navigation, and screen magnification
• Task Lists: See task lists for next steps/definition of done

CAIA Assignee(s)

Toggle to view information about the CAIA Team.

• TBD
• TBD
• TBD

About the Team

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• Team name: Disability Benefits Experience Team 1
• OCTO-DE product owner: Emily Theis
• Product manager: Jared Pace
• Researchers: Maya Carroll, Evelyn Hilbrich Davis, Lauren Dawson
• FE engineer: Christine Cereca, Tracy Tran
• Product/team Slack channel: benefits-disability

Toggle to view more intake research ticket information

Do you have an accessibility champion?

Yes, we have a champion

If you have an accessibility champion, what's their name?

Tracy Tran

Is anyone on your team interested in becoming an accessibility champion?

Yes, Evelyn Hilbrich Davis and Maya Caroll

Calendar checking

• Based on this calendar, confirm we have specialists who can support your study in your desired timeframe
• Confirm you are filing this support ticket at least 1 week in advance of said timeframe, so we have enough heads up to provide support

Have you reviewed the CAIA capacity calendar?

• Yes, we have reviewed the CAIA capacity calendar and can confirm specialists are available to support in our research timeframe

Research Sessions

Tip

• Providing CAIA A11ys with the time slots in advance for AT users, will allow a11ys to avoid conflicts on the CAIA A11y Capacity Calendar, and reach out to other a11ys, should CAIA not be available.
• Providing CAIA A11ys with the technology and devices the users will be testing with, will allow CAIA to prepare in advance for the sessions.

Toggle to view research timing information.

Timeframe

• Research Timeframe: 12/2-12/13 (hoping to do AT testing the week of 12/2, then non-AT 12/9)
• Participants, per Slack: "12 for 6 complete sessions w/ AT users with screen readers, alternative navigation, and screen magnification"
• Pilots Requested
  • Pilot Session Mobile:TBD
  • Pilot Session Requested:TBD

Length of sessions

• Session length: pending minutes
• Buffer time between sessions: pending minutes
• Maximum sessions per day: pending

Testing Schedule

CAIA A11Ys will be looking for device and AT information. We realize that some of this information will not be available until the day of the session.

Please toggle and use the following table to enter the following information for each participant: Date and Time, Assistive tech (AT), Device and Operating System, Browser, and Skill level:

Toggle to view the AT testing schedule

P#	Date and Time (ET)	AT	Device and OS	Browser	Skill	CAIA A11ys Available
🧑‍✈ PILOT 1 - MOBILE	#/#/24, #:##-#:## #m	VoiceOver, JAWS, etc TBD	Mobile or Desktop; Windows, MacOS, iOS, Android, etc. TBD	Safari, Chrome, etc. TBD	Novice, Intermediate, Advanced TBD	TBD- Based on a11y availability
🧑‍✈ PILOT 2 - DESKTOP	#/#/24, #:##-#:## #m	VoiceOver, JAWS, etc TBD	Mobile or Desktop; Windows, MacOS, iOS, Android, etc. TBD	Safari, Chrome, etc. TBD	Novice, Intermediate, Advanced TBD	TBD- Based on a11y availability
P#	12/2/24, #:##-#:## #m	VoiceOver, JAWS, etc TBD	Mobile or Desktop; Windows, MacOS, iOS, Android, etc. TBD	Safari, Chrome, etc. TBD	Novice, Intermediate, Advanced TBD	TBD- Based on a11y availability
P#	#/#/24, #:##-#:## #m	VoiceOver, JAWS, etc TBD	Mobile or Desktop; Windows, MacOS, iOS, Android, etc. TBD	Safari, Chrome, etc. TBD	Novice, Intermediate, Advanced TBD	TBD- Based on a11y availability
P#	#/#/24, #:##-#:## #m	VoiceOver, JAWS, etc TBD	Mobile or Desktop; Windows, MacOS, iOS, Android, etc. TBD	Safari, Chrome, etc. TBD	Novice, Intermediate, Advanced TBD	TBD- Based on a11y availability
P#	#/#/24, #:##-#:## #m	VoiceOver, JAWS, etc TBD	Mobile or Desktop; Windows, MacOS, iOS, Android, etc. TBD	Safari, Chrome, etc. TBD	Novice, Intermediate, Advanced TBD	TBD- Based on a11y availability
P#	#/#/24, #:##-#:## #m	VoiceOver, JAWS, etc TBD	Mobile or Desktop; Windows, MacOS, iOS, Android, etc. TBD	Safari, Chrome, etc. TBD	Novice, Intermediate, Advanced TBD	TBD- Based on a11y availability
P#	#/#/24, #:##-#:## #m	VoiceOver, JAWS, etc TBD	Mobile or Desktop; Windows, MacOS, iOS, Android, etc. TBD	Safari, Chrome, etc. TBD	Novice, Intermediate, Advanced TBD	TBD- Based on a11y availability

• Consideration: You can also consider asking participants more specific AT and device combinations.
• For instance: TalkBack on Samsung Galaxy 8, or VoiceOver on iPad with magnification.

CAIA A11ys will review the coverage needed, and self-assign, based on a11y availability.

Supporting artifacts

Toggle to view the supporting artifacts

• Product outline
• User flows
• Prototype or mockups Designs tested are post-launch; we will conduct testing in staging.
• Research plan- Will add updated research plan by 11/18
• Research conversation guide- Will add by 11/18
• Epics/issue that may be helpful

Next Steps: Definition of Done

Initial next steps (CAIA Research Ticket Refinement)

Beta Give feedback

1. This ticket has been received. Tuesday, Nov. 12, 2024 (Note: Holiday 11/11/2024)
2. This ticket will be refined by CAIA Accessibility, next. (12/14/2024)
3. Slack messaging with Team
4. INTAKE TICKET: @sara-amanda to process intake ticket

CAIA A11Y Tasks

Beta Give feedback

1. (OPTIONAL) FEEDBACK REQUESTED: Review Conversation Guide
2. Review Convo Guide and provide feedback - Pending Guide Delivery by 11/18 from Team
3. PILOT SESSION MOBILE: SCHEDULE Pilot session with team.
4. PILOT SESSION MOBILE: CREATE TICKET Link ticket in this task list.
5. [CAIA a11y Research - PILOT]: Disability Benefits Experience Team 1 (DBEX 1), 526ez (Mobile) (Nov. 2024) #97151
   3 of 11
   CAIA-a11y-research sitewide CAIA sitewide accessibility +3
   

   
6. PILOT SESSION DESKTOP: SCHEDULE Pilot session with team.
7. PILOT SESSION DESKTOP: CREATE TICKET Link ticket in this task list.
8. [CAIA a11y Research - PILOT]: Disability Benefits Experience Team 1 (DBEX 1), 526ez (Desktop) (Nov. 2024) #97152
   4 of 11
   CAIA-a11y-research sitewide CAIA sitewide accessibility +3
   

   
9. Generic Calendar Holds: w/o 12/2/2024
10. CALENDAR HOLDS Update A11y CAIA Capacity Calendar with holds for user research sessions with AT, when dates become available.
11. Update research tracker
12. REMOVE CALENDAR HOLDS Remove holds on A11y CAIA Capacity Calendar and replace with invitations from project team (or Perigean)
13. RESEARCH NOTES Create CAIA notes document
14. Divvy user research session support with CAIA A11ys - based on availability and technology available to support.
15. Review research folder and assets AVAILABLE AFTER 11/18/2024
16. Participate in research Date Span:12/2/2024 and 12/9/2024
17. SESSION NOTES: Create CAIA notes document for a11ys to use during the sessions link to notes - pending
18. SYNC: Connect with CAIA A11ys on research findings (meeting)
19. Create/update the CAIA A11y Research Deliverable This is dependent on the number of study participants CAIA supports. If minimal, A11Ys may share feedback only in the feedback Mural or this ticket.
20. Share the completed deliverable with the project team via Slack: Primary Team Slack and Ticket

VFS TEAM Tasks

Beta Give feedback

1. Tag @Naomi Eke in Slack #sitewide-content-accessibility-ia
2. Request a mobile pilot session with CAIA a11ys
3. Request a desktop pilot session with CAIA a11ys
4. Request feedback on convo guide
5. Request feedback on research guide
6. Schedule a mobile pilot session with CAIA a11ys 11/21/2024
7. Schedule a desktop pilot session with CAIA a11ys 11/21/2024
8. Receive feedback on Research Plan for Screen Readers (if requested) - requested
9. Receive feedback on Conversation Guide for Screen Readers (if requested) - requested
10. PROTOTYPE: Provide prototype to CAIA A11ys via this ticket in the supporting artifacts section
11. TESTING DATES & TIMES NEEDED See the table in the ticket above. Please provide date range and slots for AT sessions being planned.
12. INVITES: Forward invites from Perigean to CAIA A11ys (Sara)
13. ASSISTIVE TECH. INFO NEEDED: Please provide the AT the users will be utilizing during the research sessions in the table in the ticket above.

[sara-amanda]

CAIA a11y Research Support

@evelynhilbrichdavis Thank you for submitting a research ticket with CAIA! Our accessibility specialists are looking forward to working with you on your latest research project.

Next Steps

The following are the initial, next steps in our process:

• Review the refined ticket above.
• Review the VFS Team Task list items, that will assist us in supporting you.
• Supporting Artifacts: When available, please send us your Research Plan and Convo Guide, we see you noted they will be available after 11/18 (we will plan to review these once they arrive).
• Pilot Scheduling: Let's go ahead and schedule your two pilot sessions for mobile and desktop with a CAIA accessibility specialists - just send us your availability in our current Slack thread with a tag @sitewide-caia-accessibility. 2 Pilots To be scheduled
  • You can additionally choose to post your availability in this ticket's comments and tag me @sara-amanda.
  • Pilot Calendar Holds - Pending Dates
  • Generic Research Holds - Set for the week of 12/2 on our CAIA Capacity Calendar - for now.
• Environment - if available, let us know where you plan to conduct your research: Testing Environment
• AT Specifics - if available, let us know what specific assistive technology you are looking to test users with (i.e. JAWS, TalkBack, etc.)

We are happy to answer any questions you may have, along the way. Thank you for reaching out to us and we are happy to help!

cc: @NaomiPMC @artsymartha68

[sara-amanda]

Scheduling Pilot(s)

Evelyn Hilbrich Davis

Hello, I would like to schedule our 2 pilot sessions for mobile/desktop. We are planning the sessions for 90 minutes.
Friday 11/22, 11:30-3pm EST
Monday 11/25 1-3pm EST
Tuesday 11/26 1-3pm EST.
@sitewide-caia-accessibility :thank_you:
...
Ok, I can add to Thursday 11/21 if that helps. Lmk!
...
11/21: 9-11am; 3-5pm @Sara Smith
let me know if that helps!

cc: @coforma-jamie

[evelynhilbrichdavis]

I can add additional time ranges if needed. Grateful to have your support!